You spoke and we heard you.
Last year, we announced plans to end our Data Recovery Service. We arrived at this decision through several factors — most notably, the small number of customers actively using the service and availability of numerous third-party solutions.
However, you, the Salesforce community, correctly pointed out that Data Recovery Service’s value lies in its very existence and knowing that it’s there in the event of an emergency.
We heard you and, as a result of your feedback, we have three important updates to our data backup and recovery capabilities.
Have questions about how to use Weekly Export and Data Recovery Services? Would you like to learn more about how ecosystem partners can provide backup and restore solutions today? Would you like to learn more about for the native Salesforce Backup and Restore pilot? Your Account Team is standing by and ready to help you today!
Ongoing feedback from our stakeholders is crucial in making our products stronger, and guiding the decisions we make about where we should be prioritizing. Your success and trust in Salesforce is our number one priority and we welcome additional feedback as we continue to innovate.
Data Recovery Service is a Platform solution that can be executed via a support request to restore a Salesforce org’s data and metadata back to a point in time. You can continue to use the standard Scheduled Data Export functionality. Just confirm that you’ve selected all of the objects you need to export, and also be sure to click the link in the email to download the ZIP file within 48 hours, otherwise, the link expires. To initiate Data Recovery Service, your Account Team will need to file an internal request. This is a paid service. More info is in our Help Documentation.
Josh Alexander runs Platform Strategy and is on faculty at the University of Texas, University of Southern California, and Rice University, where he teaches Venture Capital, M&A, Strategy, and Corporate Investment Policy. Josh was the Founder and CEO of Toopher (Salesforce Authenticator), and joined Salesforce in 2015 upon acquisition. Josh holds an MBA from Wharton and is currently pursuing a Masters in Computer / Information Technology at the University of Pennsylvania. Josh can be reached at https://www.linkedin.com/in/joshdalexander/