Have you ever noticed that your Agentforce doesn’t follow your instructions as intended? This can result from conflicting or ambiguous instructions, reliance on absolutes, or insufficient guidance on specific business terminology and processes.

Fortunately, Agent Builder now has a generative AI feature, AI Assist. AI Assist assists in creating clearer and more effective instructions for Agentforce by following best practices. It serves as an intelligent partner during Agentforce setup. If Agentforce doesn’t follow instructions as expected, users can request AI Assist suggestions to improve outcomes.

With AI Assist, you can review your existing instructions to spot any conflicting or ambiguous instructions. Additionally, when you need to create a new topic for your Agentforce, AI Assist helps you draft a set of initial instructions.

The accompanying video demonstrates how to use AI Assist to refine instructions or develop new topics for Agentforce.

To learn more about writing effective instructions, check out the resources below.

Resources

• Best Practices for Topic Instructions
• Best Practices for Action Instructions
• Blog: How to Write Effective Natural Language Instructions for Agentforce
• Agentforce Guide: Best Practices for Topics Instructions and Actions

About the author

Mohith Shrivastava is a Principal Developer Advocate at Salesforce with 14 years of experience building enterprise-scale products on the Salesforce Platform. Mohith is currently among the lead contributors on Salesforce Stack Exchange, a developer forum where Salesforce Developers can ask questions and share knowledge. You can follow him on LinkedIn.