Cloudforce is arriving to Atlanta on November 1 at the Georgia World Congress Center and we have something in store for all developer in Atlanta. I encourage you to register today and take advantage of this free event that will cover the latest in technology from salesforce.com. Start your day by attending the 10:00 a.m. Cloudforce […]
Startup Grind Chicago kicked off at 1871 last week. Startup Grind is active in more than 30 cities around the world, and after my initial meeting I'm a fan. You should find one and go. Tom Denison is the local leader here in Chicago and the special guest was Ross Kimbarovsky, part of the duo that brought crowdSPRING to the world. I found it interesting, and am happy to share some of what I learned.
The Service Cloud Workbook shows you how to set up multiple channels and integrate them with a help desk so that agents can respond to customers from any channel. First you'll learn basic Service Cloud features. Then you'll explore more challenging features that require code, such as Open CTI, Custom Console Components, and the Service Cloud Console Integration Toolkit.
Hi all, you know we solicit nominations from time to time, and right now is a great time for you to send me your nomination for Force.com MVP. We tend to keep our secrets close to the chest here, but I thought a little transparency to our selection criteria would be enlightening for you all […]
Earlier today I presented a session at TwilioCon: 'Twilio and Salesforce: Building SMS and Voice into Force.com', covering two simple Twilio/Force.com integrations: SMS lead generation and call routing. Since I blogged the SMS lead generation sample back in April, here is the call routing case.
Check out these seven new videos, created specifically for the Salesforce Winter '13 release. Learn tips and tricks for working in Chatter, Visual Workflow, reporting, and more!
Every once in a while you uncover a Salesforce documentation gem that makes you feel like you've aced Roger Federer at Wimbledon. Just happened!
Since the Code Consultations at Dreamforce ’12 were jam packed, I have decided to make the Code Consultations part of the Developer Zone at Cloudforce NY on October 19. The consultation will provide you help architecting or coding your application, as well as get technical help with building applications in the cloud. Reserve you private 1-on-1 code […]