Tag Archives: documentation

Better Documentation through Mind Mapping

I first heard about using mind mapping during a documentation refactoring project. And I admit that at first, I had a very Scrooge-like reaction. “Bah humbug! What is this new-fangled mind map thing? I’m sure it’ll turn out to be a lot of work and won’t help us at all.” I stand corrected on both […]

Get Started with Salesforce Identity

Salesforce Identity features screenshots

Learn how Salesforce Identity features fit together to provide coordinated user authorization management and access to third party apps. Start using My Domain, connected apps, and the App Launcher together for a streamlined user experience. And, find out more about other features like Identity Connect for Active Directory user synchronization, custom login pages, two-factor authentication, mobile apps, and reporting.

Watch and Learn: New Videos for Summer ’13

forecasting

The Doc team’s video makers put out an astonishing 13 new videos for Summer ’13!  Enjoy! Forecast Accurately with Collaborative Forecasts Find out how to maneuver around Collaborative Forecasts so that you can reach your sales goals. Chatter in Apex Learn how to create a custom user interface that displays two Chatter feeds side by […]

New Force.com Formula Tip Sheet – Reduce Your Formula Size!

formula

Ever created a formula you were happy with, only to have it run up against the formula size limits? Did it have too many characters, or was its compile size too big? If you need help streamlining your formulas, we’re pleased to announce our newest tip sheet for Summer ’13: Tips for Reducing Formula Size […]

A Writer’s Guide to Surviving Agile Software Development

Many writers are trying to figure out how to meet deadlines, write quality documentation, and stay sane as their software companies switch from the traditional “waterfall” method of development to the increasingly popular Agile methodology. An industry of consultants caters to making developers and product managers successful with Agile, but there is limited—if any—information on how writers can cope […]

Open CTI—Say Goodbye to CTI Adapters

The latest  computer-telephony integration (CTI) offering from Salesforce is Open CTI.  It differs dramatically from previous Salesforce CTI offerings in that it doesn’t require users to install CTI adapter programs on their machines to use Salesforce with phone systems.  That’s right—no more client applications are necessary to use the features of a CTI system with […]

Preview the Spring ’13 Developer Docs

Documentation page

Spring ’13 is on its way! Check out the Developer docs and release notes for the upcoming Spring ’13 release.

The Spring ’13 Preview Release Notes Are Out!

Spring is here!

The weather outside is frightful, but Spring is right around the corner. Spring ’13, that is. Here are just a few things we’ll be delivering in this release. User-Focused Help We broke up the huge 4000+ page “How to be Successful with Salesforce” user guide into 14 new downloadable guides, divided by role, Salesforce product […]

The New Service Cloud Workbook: Build Help Desks for Support Agents

Service Cloud Workbook

The Service Cloud Workbook shows you how to set up multiple channels and integrate them with a help desk so that agents can respond to customers from any channel. First you’ll learn basic Service Cloud features. Then you’ll explore more challenging features that require code, such as Open CTI, Custom Console Components, and the Service Cloud Console Integration Toolkit.

Introducing the Salesforce Touch Platform Book

Salesforce Touch Platform Mobile Development Guide

Responsive design? OAuth2? Mobile Visualforce Components? These are all aspects of the diverse infrastructure for building Touch Platform applications. The extensive 174 page guide offers details on all of these related topics and can assist in walking a developer through either building a Touch Platform application from scratch or coding new interfaces for existing applications.