The New Service Cloud Workbook: Build Help Desks for Support Agents

Service Cloud Workbook

The Service Cloud Workbook shows you how to set up multiple channels and integrate them with a help desk so that agents can respond to customers from any channel. First you’ll learn basic Service Cloud features. Then you’ll explore more challenging features that require code, such as Open CTI, Custom Console Components, and the Service Cloud Console Integration Toolkit. Continue reading

Watch and Learn: New Videos for Winter ’13

Making Your Reports Run Faster

Check out these seven new videos, created specifically for the Salesforce Winter ’13 release. Learn tips and tricks for working in Chatter, Visual Workflow, reporting, and more! Continue reading

The New Site.com Workbook: Build Websites With Ease

Site.com Workbook

The Site.com Workbook shows you how to build a working sample website. As you work through the tutorials, you’ll learn some of the basic elements of the Site.com Studio design application. You’ll learn how to import assets, create templates, build pages, create forms for gathering user input, and create content blocks that link dynamically to data in your Salesforce organization. Continue reading

How to Load Data into Salesforce? Let Me Count the Ways.

Loading Data into Salesforce Options

We have several different tools to help you load data into and out of Salesforce, and we know it’s easy to get confused. In Winter ’13, you can see a comparison of all these tools in one place. You’ll find information about each tool, which editions support it, how many records you can import or export, and more! Continue reading