Tag Archives: Workbooks

Get Started with Salesforce Identity

Get Started with Salesforce Identity Features

Learn how Salesforce Identity features fit together to provide coordinated user authorization management and access to third party apps. Start using My Domain, connected apps, and the App Launcher together for a streamlined user experience. And, find out more about other features like Identity Connect for Active Directory user synchronization, custom login pages, two-factor authentication, mobile apps, and reporting. Continue reading

The New Service Cloud Workbook: Build Help Desks for Support Agents

Service Cloud Workbook

The Service Cloud Workbook shows you how to set up multiple channels and integrate them with a help desk so that agents can respond to customers from any channel. First you’ll learn basic Service Cloud features. Then you’ll explore more challenging features that require code, such as Open CTI, Custom Console Components, and the Service Cloud Console Integration Toolkit. Continue reading

The New Site.com Workbook: Build Websites With Ease

Site.com Workbook

The Site.com Workbook shows you how to build a working sample website. As you work through the tutorials, you’ll learn some of the basic elements of the Site.com Studio design application. You’ll learn how to import assets, create templates, build pages, create forms for gathering user input, and create content blocks that link dynamically to data in your Salesforce organization. Continue reading

Workbooks at Dreamforce – Come, Play, Learn.

It’s Dreamforce week!  If you’re one of the many planning to spend some time in the Developer Zone, be sure to take advantage of the great workbooks we’ve printed up just for you.

Our workbooks are designed to take you through a feature step-by-step in tutorial style.  No prior experience with the feature is necessary.

Come on over to the Dev Zone, grab a workbook, and spend some time at a station walking through the exercises. Sit down, play around, and learn a new feature! You’ll see some familiar titles and some that are totally new this year… Continue reading