Service Cloud

Deliver engaging, personalized customer support by customizing Service Cloud components like Voice, Knowledge, Chat, Messaging, and more.
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Developer Guide

Messaging for In-App Developer Guide

Provide a modern messaging experience directly from your iOS or Android mobile app.
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Developer Guide

Messaging for Web Developer Guide

Provide a modern messaging experience directly from your website.
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Developer Guide

Messaging for In-App and Web API

Programmatically manage customer conversations made through mobile apps or websites through a custom client deployment.
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Developer Guide

Messaging Object Model

Learn how to use core objects, including config, error, channel, and conversation objects, to manage messaging tasks.
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Developer Guide

Bring Your Own Channel for Messaging Developer Guide

Integrate third-party messaging services with Salesforce.
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Developer Guide

Bring Your Own Channel for CCaaS Developer Guide

Connect your preferred Contact Center as a Service (CCaaS) vendor to Salesforce.
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Developer Guide

Interaction Service API

Automate and customize the Bring Your Own Channel experience for your Salesforce administrators and service reps.
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Developer Guide

Conversation Service API

Manage Messaging and Voice data.
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Developer Guide

Service Cloud Voice Implementation Guide

Fine-tune your Service Cloud Voice implementation using examples for common use cases.
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Developer Guide

Service Cloud Voice for Partner Telephony Developer Guide

Connect your telephony system with Service Cloud Voice, creating a unified and intuitive agent experience.
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Developer Guide

Service Cloud Connector API Reference

Pass information between your partner telephony or Contact Center as a Service (CCaaS) system and a Salesforce org.
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Developer Guide

Omni-Channel Developer Guide

Customize your Omni-Channel records and console integration with Omni-Channel API objects and console methods.
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Developer Guide

Field Service Developer Guide

Find reference information and code examples to help you understand and customize Field Service features with code.
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Developer Guide

Knowledge Developer Guide

Create, manage, and securely share your company information to improve support using declarative tools or an API.
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Developer Guide

Einstein Bots API and SDK

Link channels with your Einstein bots, access records, run automation, and build great conversational experiences.
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Developer Guide

Embedded Service Chat SDK for Android Developer Guide

Give customers access to powerful chat features using the Embedded Service Chat SDK in your Android mobile app.
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Developer Guide

Embedded Service Chat SDK for iOS Developer Guide

Give customers access to powerful chat features using the Embedded Service Chat SDK in your iOS mobile app.
All Docs

Documentation

Service Cloud Voice Learning Map 

Get up to speed on Service Cloud Voice, and learn how other customers are using it.

Service Cloud Voice Trailblazer Community 

Review Service Cloud Voice resources, ask questions, help others, and share experiences.

Messaging Trailblazer Community 

Communicate with the Digital Engagement product team and others, and keep abreast of product news.

Tools
Module

Service Cloud for Lightning Experience 

800 PointsUse Service Cloud for Lightning Experience to set up customer service for your business.
Module

Web Chat Basics 

1600 PointsSet up a simple-to-use web chat channel using Embedded Chat in Lightning Experience.
All Trailhead Modules

Trailhead

Service Cloud Samples 

The code samples in this repository accompany Service Cloud documentation found in admin help, developer docs, and our developer blog.

Service Cloud Voice Samples 

This repo contains samples from Service Cloud Voice docs plus an sample app with a set of Lambda functions available within Amazon Connect.

Amazon Connect Samples for Voice 

A collection of resources, examples, and projects help customers address common requirements for deploying Service Cloud Voice.
All Code Samples

Code Samples