Service Cloud lets you boost agent productivity, communicate on multiple channels, and solve issues in the field.

Set up customer service for your business.

Get the latest info about the Snap-ins for Mobile Apps SDK.

Set up a simple-to-use web chat channel using Snap-ins Chat in Lightning Experience.

Learn how to make customer service smarter and easier with chatbots.

Implement a basic chatbot with some compelling customizations.

Learn advanced chatbot customizations for commonly requested use cases.

Learn about Field Service Lightning and set service territories.

Extend your native Android or iOS app to include features like knowledge and chat.

Build out your field service operation in Salesforce programmatically using Field Service Lightning objects in the SOAP, REST, Metadata, and Tooling APIs.

Customize your Snap-ins deployment with customizable parameters in the Snap-ins code snippet, JavaScript, and custom Lightning Components.

Give customers access to Service Cloud features right from within your native iOS app.

Give customers access to Service Cloud features right from within your native Android app.

Learn how to use a JavaScript API to build and integrate computer-telephony integration (CTI) systems with Salesforce.

Learn how you can use Lightning components, Visualforce, and Apex to customize your app’s experience, including the case feed.

Learn how to extend, customize, and integrate the Salesforce console with a JavaScript API.

Customize your Omni-Channel records and console integration with Omni-Channel API objects and console methods.

Build a robust knowledge base with SOAP API, REST API, Metadata API, SOQL, SOSL, mobile SDK, and Visualforce.

Create customized chat windows, buttons, forms, and pages for your company's Live Agent configuration.

This tool lets you interact with the data and metadata associated with your organization.

Download the latest version of the Android SDK.

Download the latest version of the iOS SDK.

Build versatile and lightweight solutions that integrate your Salesforce data using REST API.

Take Live Agent beyond your website: Extend chats with the Live Agent REST API.

Build robust, server-side solutions that integrate your Salesforce data using SOAP API.

Learn about Salesforce Apex, the strongly typed, object-oriented, multitenant-aware programming language.

Deploy customizations between Salesforce environments with Metadata API.

Integrate Salesforce with your other systems using Tooling API.