Discover
Kickstart your journey building with Service Cloud.
Service Cloud
Developer Center
Give your customers the information and support they need with Service Cloud. Learn how developers can customize your service solution with code.
- Service Cloud OverviewHelp Documentation
Service Cloud lets you boost agent productivity, communicate on multiple channels, and solve issues in the field.
- Help Documentation
- Customer Engagement Channels in Service CloudVideo
Learn how Service Cloud customer support channels make it easier for customers to contact your company in the ways that they prefer.
- Video
- Service Cloud for Lightning ExperienceTrailhead Module
Set up customer service for your business.
- Trailhead Module
- Embedded Service SDK for Mobile AppsDev Center
Get the latest info about the Service SDK for Mobile Apps.
- Dev Center
Start Building
Get started with some quick Service Cloud-focused tutorials.
- Web Chat BasicsTrailhead Module
Set up a simple-to-use web chat channel in Lightning Experience.
- Trailhead Module
- Einstein Bots BasicsTrailhead Module
Learn how to make customer service smarter and easier with chatbots.
- Trailhead Module
- Einstein Bots Developer CookbookCookbook
Implement a chatbot with some compelling customizations.
- Cookbook
- Field Service Lightning BasicsTrailhead Module
Learn about Field Service Lightning and set service territories.
- Trailhead Module
- Embedded Service SDK for Mobile AppsTrailhead Module
Extend your native Android or iOS app to include features like knowledge and chat.
- Trailhead Module
- Build an iOS App that Uses ChatbotsTrailhead Module
Use Xcode, the Embedded Service SDK, and the power of AI to enhance the mobile experience.
- Trailhead Module
Read the Docs
Dig in to the nuts and bolts of Service Cloud with reference docs.
- Field Service Lightning Developer GuideDeveloper Guide
Build out your field service operation in Salesforce programmatically using Field Service Lightning objects in the SOAP, REST, Metadata, and Tooling APIs.
- Developer Guide
- Embedded Service for Web Developer GuideDeveloper Guide
Customize your Embedded Service deployment with customizable parameters in the Embedded Service code snippet, JavaScript, and custom Lightning Components.
- Developer Guide
- Embedded Service SDK for iOS Developer GuideDeveloper Guide
Give customers access to Service Cloud features right from within your native iOS app.
- Developer Guide
- Embedded Service SDK for Android Developer GuideDeveloper Guide
Give customers access to Service Cloud features right from within your native Android app.
- Developer Guide
- Open CTI Developer GuideDeveloper Guide
Learn how to use a JavaScript API to build and integrate computer-telephony integration (CTI) systems with Salesforce.
- Developer Guide
- Publisher and Quick Action Developer GuideDeveloper Guide
Learn how you can use Lightning components, Visualforce, and Apex to customize your app’s experience, including the case feed.
- Developer Guide
- Salesforce Console Developer GuideDeveloper Guide
Learn how to extend, customize, and integrate the Salesforce console with a JavaScript API.
- Developer Guide
- Omni-Channel Developer GuideDeveloper Guide
Customize your Omni-Channel records and console integration with Omni-Channel API objects and console methods.
- Developer Guide
- Salesforce Knowledge Developer GuideDeveloper Guide
Build a robust knowledge base with SOAP API, REST API, Metadata API, SOQL, SOSL, mobile SDK, and Visualforce.
- Developer Guide
- Chat Developer GuideDeveloper Guide
Create customized chat windows, buttons, forms, and pages for your company's Chat configuration.
- Developer Guide
Get Tools
Tools and code to help you build better apps, faster.
- REST API Salesforce Object ExplorerTool
This tool lets you interact with the data and metadata associated with your organization.
- Tool
- Install the Service SDK for AndroidSDK
Download the latest version of the Android SDK.
- SDK
- Install the Service SDK for iOSSDK
Download the latest version of the iOS SDK.
- SDK
Dive Deeper
Level up your Service Cloud skills with in-depth articles, videos, and other resources.
- REST API Developer GuideReference Doc
Build versatile and lightweight solutions that integrate your Salesforce data using REST API.
- Reference Doc
- Chat REST API Developer GuideReference Doc
Take Chat beyond your website: Extend chats with the Chat REST API.
- Reference Doc
- SOAP API Developer GuideReference Doc
Build robust, server-side solutions that integrate your Salesforce data using SOAP API.
- Reference Doc
- Apex Developer GuideReference Doc
Learn about Salesforce Apex, the strongly typed, object-oriented, multitenant-aware programming language.
- Reference Doc
- Metadata API Developer GuideReference Doc
Deploy customizations between Salesforce environments with Metadata API.
- Reference Doc
- Tooling API Developer GuideReference Doc
Integrate Salesforce with your other systems using Tooling API.
- Reference Doc
Developer Forums
Have questions? Get Help when you need it from Salesforce & community experts.
