Specify Values for <item> Elements

With the exception of the reqInternalName <item>, whose value must always be specified in a call center definition file, you can specify <item> values either in the call center definition file or in Salesforce once the definition file has been imported.

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To specify a value for an <item> element in a call center definition file, place the value between the opening and closing tags of the <item>. For example:

sets the value of the reqInternalName <item> to MyCallCenter. Note that any <item> value other than the value for reqInternalName can be edited in Salesforce after the call center definition is imported.