Salesforce App Admin Guide
jApproval Request Notifications in the Salesforce App
Users can receive approval requests as
notifications in the Salesforce app and can access them by tapping 
or from the Approval Requests item in the navigation
menu.
or from the Approval Requests item in the navigation
menu.
However, some caveats apply to how approval
notifications work in the Salesforce app.
- If you enable notifications in the Salesforce app, keep in mind that approvers may view this list of fields on a mobile device. Select only the fields necessary for users to decide whether to approve or reject records.
- Salesforce app notifications for approval requests aren’t sent to queues.
For each approval step involving a queue, we recommend adding individual users as assigned approvers, so at least those individuals can receive the approval request notifications in the Salesforce app. To have both queues and individual users as assigned approvers, select Automatically assign to approver(s) instead of Automatically assign to queue in the approval step.
- Unlike notifications for approval requests in email, notifications for approval requests in the Salesforce app are sent only to users who have access to the record being approved. Assigned approvers who don't have record access can still receive email approval notifications, but they can't complete the approval request until someone grants them record access.
- Individual users can opt in or out of approval request notifications in both email and Salesforce1 via the Receive Approval Request Emails user field.