Custom Recommendation Audience Resources

Community managers can access, create, and delete audiences, definitions, and schedules for custom community recommendations. (Community managers are users with the Create and Set Up Communities or Manage Communities permission.) Users with the Modify All Data permission can also access, create, and delete custom recommendation audiences, custom recommendation definitions, and scheduled custom recommendations.

These recommendations appear by default on the Customer Service template. They appear on the community home and question detail pages and in the feed in communities in Salesforce mobile web. They also appear anywhere community managers add recommendations using Experience Builder in communities using the Customer Service template.

Available resources:

For information on Next Best Action recommendations, see Next Best Action Resources.