Connect REST API Developer Guide

Connect REST API Developer Guide
Introduction
Quick Start
Work with Features
Examples
Resources
Request Bodies
Action Link Definition Input
Action Link Group Definition Input
Action Link Input
Action Link Template Binding Input
Activity Reminder Input
Address Input
Adjust Item Input
Adjust Order Item Summary Input
Alternative Input
Announcement Input
Article Topic Assignment Job Input
Asset Action Input
Asset Action Source Input
Asset File Input
Asset State Period Input
Assigned Resource Input
Associated Actions Capability Input
Async Query Input
Audience Criterion Input
Audience Criterion Value Input
Audience Input
Available Territory Slots Input
Authorization API Payment Method Input
Authorization Reversal Input
Authorization Input
Banner Photo Input
Batch Collection Input
Batch Input
Bookmarks Capability Input
Bot Version Activation Input
Cancel Asset Input
Canvas Capability Input
Capacity Request Input
Capture Input
Alternative Payment Method Input
Card Payment Method Input
Card Payment Method Tokenization Input
Cart Coupon Input
Cart Input
Cart Item Input
Cart Item Promotion Collection Input
Cart Item Promotion Input
Cart Messages Visibility Input
Cart to Wishlist Input
Change Asset Input
Category Settings Input
Change Input
Change Item Input
Change Item Fee Input
Chatter Stream Input
Checkout Address Input
Checkout Input
Checkout Payment Input
Checkout Start Input
Clean Input
Close Capability Input
Comment Capabilities Input
Comment Input
Commerce Address Field Input
Commerce Address Input
Commerce Einstein Activity Job Input
Community Input
Confirm Held FO Capacity Input
Confirm Held FO Capacity Request Input
Connectors Call Input
Connectors Call List Input
Contact Information Input
Content Capability Input
Conversation Entries Update Input
Conversation Entry Update Input
Create Credit Memo Input
Create Invoice From Change Orders Input
Create Multiple Invoices From Change Orders Input
Create Order Payment Summary Input
Credential Input
Credential Value Input
Custom List Audience Criteria Input
Custom Recommendation Audience Input
Custom Recommendation Definition Input
Dashboard Component Snapshot Input
Data Cloud Calculated Insight Input
Data Cloud Identity Resolution Config Input
Data Cloud Identity Resolution Config Patch Input
Data Cloud Identity Resolution Match Criterion Input
Data Cloud Identity Resolution Match Criterion Party Identification Info Input
Data Cloud Identity Resolution Match Rule Input
Data Cloud Identity Resolution Reconciliation Field Rule Input
Data Cloud Identity Resolution Reconciliation Rule Input
Data Cloud Identity Resolution Reconciliation Source Input
Data Cloud Identity Resolution Run Now Input
Data Cloud Query Input
Data Cloud Segment Dbt Input
Data Cloud Segment Dbt Model Input
Data Cloud Segment Input
Digest Job Input
Direct Message Capability Input
Distinct Value Refinement Input
Duplicate Job Input
Duplicate Job Status Input
Ensure Funds Async Input
Ensure Refunds Async Input
Entitlement Settings Input
Environment Hub SSO User Mapping Input
Extended Fields Input
Extension Input
Extensions Capability Input
Facetable Attribute Input
Facetable Attributes Collection Input
Feed Element Capabilities Input
Feed Entity Share Capability Input
Feed Favorite Input
Feed Item Input
Feed Item Topic Input
File ID Input
File Input
File Shares Input
Files Capability Input
Files Connect Field Value Input
Files Connect Item Input
Files Connect Permission Collection Input
Files Connect Permission Input
Find Routes With Fewest Splits Input
Find Routes With Fewest Splits Using OCI Input
Find Routes With Fewest Splits Group Using OCI Input
Find Routes With Fewest Splits Using OCI Item Input
Folder Input
Folder Item Input
Following Input
Form Field Input
Form Input
Form Submission Field Input
Form Submission Input
Fulfillment Group Input
Fulfillment Order Input
Fulfillment Order Invoice Input
Fulfillment Order Line Item Input
Fulfillment Order Line Items To Cancel Input
Generate Asset Input
Generic Batch Collection Input
Generic Batch Input
Get FO Capacity Values Request Input
Global Product Import Input
Group Chatter Settings Input
Group Information Input
Group Input
Group Member Input
Group Membership Request Update
Group Record Input
Hold FO Capacity Input
Hold FO Capacity Request Input
Import Configuration Input
Import Settings Input
Import Source Input
Inner Ensure Funds Async Input
Invite Collection Input
Invoice To Pay Input
Knowledge Article View Stat Input
Lead Input
Link Capability Input
List Current Share Collection Input
Location Availability Input
Location Input
Managed Content Input
Managed Content Publish Input
Managed Content Type Searchable Input
Managed Content Unpublish Input
Managed Content Variant Update Input
Media Settings Input
Managed Social Account Setup Input
Managed Topic Input
Managed Topic Position Collection Input
Managed Topic Position Input
Message Body Input
Message Segment Input: Entity Link
Message Segment Input: Hash Tag
Message Segment Input: Inline Image
Message Segment Input: Link
Message Segment Input: Markup Begin
Message Segment Input: Markup End
Message Segment Input: Mention
Message Segment Input: Text
Messaging Channel Input
Microbatching Ingestion Input
Moderation Flag Input
Multiple Ensure Funds Async Input
Multiple Fulfillment Order Input
Multiple Fulfillment Order Invoices Input
Mute Capability Input
New User Audience Criteria Input
Next Best Action Strategy Input
Notification App Setting Input
Notification Collection Input
Notification Input
Notification Member Input
Notification Setting Input
OAuth Credential Auth URL Input
OCI Create Reservation Input
OCI Create Reservation Single Input
OCI Fulfill Reservation Input
OCI Fulfill Reservation Single Input
OCI Get Inventory Availability Input
OCI Release Reservation Input
OCI Release Reservation Single Input
OCI Transfer Reservation Input
OCI Transfer Reservation Single Input
Object Input
Order Item Summary Input
Order Item Summary Adjustment Collection Input
Order Item Summary Adjustment Input
Order Summary Adjustment Aggregates Async Input
Order Summary Graph Input
Order Summary Graphs Input
Order Summary Input
Order to Cart Input
Payment Group Input
Payment Method Input
Payment Method Tokenization Input
Payment Token Input
Photo Input
Pin Capability Input
Poll Capability Input
Post Auth Input
Post Authorization API Payment Method Input
Price Settings Input
Pricing Input
Pricing Line Item Input
Product Import Cancel Input
Product Import Input
Product Search Grouping Input
Product Search Input
Promotion Cart Input
Promotion Cart Delivery Group Input
Promotion Cart Item Input
Promotion Evaluation Input
Promotion Parent Products Input
Promotion Product Categories Input
Push Notification Input
Quantity With SKU Input
Question and Answers Capability Input
Rank Average Distance Input
Read By Capability Input
Recommendation Reaction Input
Record Capability Input
Recordset Filter Criteria Input
Referenced Refund Input
Release Held FO Capacity Input
Release Held FO Capacity Request Input
Request Header Input
Return Items Input
Return Order Input
Return Order Item Delivery Charge Input
Return Order Item Fee Input
Return Order Item Input
Return Order Line Item Input
Return Order Line Item Fee Input
Sale API Payment Method Input
Sale Input
Scheduled Custom Recommendation Input
Searchable Attribute Input
Searchable Attributes Collection Input
Search Product Setting Collection Input
Search Product Setting Input
Sequence Order Payment Summary Input
Service Appointment Input
Service Appointments Create Input
Service Appointment Update Input
Share Captured Activity Input
Share Input
Shifts from Pattern Input
Skill Requirement Input
Social Customer Service Configuration Input
Social Customer Service Message Type Settings Input
Social Customer Service Provider Settings Input
Sort Rule Input
Sort Rules Collection Input
Social Post Mass Approval Input
Status Capability Input
Stream Subscription Input
Survey Description Input
Survey Email Input
Survey Invitation Settings Input
Survey Response Input
Survey Page Response Input
Survey Question Response Input
Survey Integer Question Response Input
Survey Recipient Engagement Context Input
Survey Recipient Survey Subjects Input
Survey Selection Question Response Input
Survey Selection Question Choice Input
Survey Text Question Response Input
Target Collection Input
Target Collection Update Input
Target Input
Target Location Input
Target Update Input
Topic Assignment Input
Topic Endorsement Input
Topic Input
Topic Names Input
Topics Capability Input
Up Down Vote Capability Input
User Chatter Settings Input
User ID Collection Input
User Input
User Message
User Message Recipient Input
User Message Recipient List Input
User Mission Activity Input
User Status Input
User Stream (Conversation) Input
Verified Capability Input
Webstore Settings Input
Wishlist Input
Wishlist Item Input
Wishlist Update Input
Work Type Input
Response Bodies
Appendices
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Service Appointments Create Input

Input representation for creating a service appointment. You can create service appointments, assign resources, and generate leads with either parentRecordId or lead but not both.
JSON example
1{
2  "serviceAppointment": {
3    "parentRecordId": "0012w000004oZXgAAM",
4    "workTypeId": "08q2w000000XmniAAC",
5    "serviceTerritoryId": "0Hh2w000000XmoXCAS",
6    "engagementChannelTypeId": "0eFRM00000000Bv2AI",
7    "schedStartTime": "2020-02-26T15:00:00.000Z",
8    "schedEndTime": "2020-02-26T16:00:00.000Z",
9    "street": "1 Market Street",
10    "city": "San Francisco",
11    "state": "CA",
12    "postalCode": "94105",
13    "country": "USA",
14    "appointmentType": "In Person",
15    "extendedFields": [
16 {
17                "name": "Email",
18                "value": "rachel.adams@salesforce.com"
19            },
20            {
21                "name": "Phone",
22                "value": "111111111"
23            },
24            {
25                "name": "Description",
26                "value": "Test Description"
27 }
28]
29  },
30  "assignedResources": [
31    {
32      "serviceResourceId": "0Hn2w000000gDWDCA2",
33      "isRequiredResource": true,
34      "isPrimaryResource": true,
35      "extendedFields": []
36    },
37    {
38      "serviceResourceId": "0Hn2w000000gCqnCAE",
39      "isRequiredResource": true,
40      "isPrimaryResource": false,
41      "extendedFields": []
42    }
43  ]
44}
JSON example for unauthenticated user
1{
2  "serviceAppointment": {
3    "workTypeId": "08q2w000000XmniAAC",
4    "serviceTerritoryId": "0Hh2w000000XmoXCAS",
5    "engagementChannelTypeId": "0eFRM00000000Bv2AI",
6    "schedStartTime": "2020-02-26T15:00:00.000Z",
7    "schedEndTime": "2020-02-26T16:00:00.000Z",
8    "street": "1 Market Street",
9    "city": "San Francisco",
10    "state": "CA",
11    "postalCode": "94105",
12    "country": "USA",
13    "appointmentType": "In Person",
14    "extendedFields": []
15  },
16  "assignedResources": [
17    {
18      "serviceResourceId": "0Hn2w000000gDWDCA2",
19      "isRequiredResource": true,
20      "isPrimaryResource": true,
21      "extendedFields": []
22    }
23  ],
24  "lead": {
25        "firstName": "Rachel",
26        "lastName": "Adams",       
27        "phone": "012-345-6789",            
28        "email": "rachel.adams@salesforce.com",
29        "company": "Salesforce",
30        "extendedFields": []
31    }
32}
Properties
Name Type Description Required or Optional Available Version
assignedResources Assigned Resource Input[] Service resource who is assigned to a service appointment.

When creating an appointment, you can use extendedFields to add values to any of the fields, including custom fields, in assignedResources as long as you have edit access to those fields.

Note

 Optional 48.0
lead Lead Input[] Prospect or lead. Required if serviceAppointment isn’t provided

Required to create a service appointment with unauthenticated guest users.

Note

 48.0
schedulingPolicyId String ID of the AppointmentSchedulingPolicy object. If no scheduling policy is passed in the request body, the default configurations are used. The only scheduling policy configuration that is used in determining time slots is the enforcement of account visiting hours. Optional 48.0
serviceAppointment Service Appointment Input[] Appointment to complete a service work for a customer.

When creating an appointment, you can use extendedFields to add values to any of the fields, including custom fields, in serviceAppointment as long as you have edit access to those fields.

Note

 Required if lead isn’t provided 48.0