Surveys Resources

Understand customer feedback as it evolves over time by engaging customers and users with relevant, personalized surveys. Incorporate survey data into your feedback management process and gain actionable insights at every stage of the customer lifecycle.

Salesforce Feedback Management (SFM) Connect APIs support the Salesforce Platform Connect API rate limits of 2000 calls per user, per application, per hour. For information on how to increase the API request allocations, see API Request Limits and Allocations. SFM Business API performance can be impacted if a POST request exceeds 5400 calls per minute and if a PATCH request exceeds 2700 calls per minute at the organization level.

Note

Available resources are:

Resource	Description
`/connect/surveys/surveyId/survey-invitation-emails`	Email survey invitations to up to 300 participants. You can email leads, contacts, or users in your org. Either a link to launch the survey or a question can be embedded in the email invitations.
`/connect/surveys/surveyId/survey-response`	Create responses using the invitation configuration details and initiate the process of submitting the survey responses by making a POST request. Submit the survey responses using the PATCH request.
`/connect/surveys/surveyId/invitation/surveyInvitationId/survey-response`	Initialize the process of submitting survey responses and return the details of the first page of the survey by making a POST request. Submit the survey responses using the PATCH request.

Connect REST API Developer Guide

Surveys Resources

See Also