ServiceCrew

Represents a group of service resources who can be assigned to service appointments as a unit.

A service crew is a group of service resources whose combined skills and experience make them a good fit to work together on appointments. For example, a wellhead repair crew might include a hydrologist, a mechanical engineer, and an electrician.

Service appointments can only be assigned to service resources. To assign a service crew to service appointments, you must create a service resource with a resource type of Crew that represents the crew, then use the resource for assignment purposes.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Field Service must be enabled.

Fields

Field Name	Details
CrewSize	Type int Properties Create, Filter, Group, Sort, Update Description The number of members on the crew. This field is manual, so it doesn’t auto-update when you add or remove members.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the service crew was last modified. Its label in the user interface is Last Modified Date.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the service crew was last viewed.
Name	Type string Properties Create, Filter, Group, Sort, Update Description The name of the service crew. For example, Repair Crew.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The crew owner. By default, the owner is the person who created the service crew.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

ServiceCrewChangeEvent (API version 48.0): Change events are available for the object.
ServiceCrewFeed: Feed tracking is available for the object.
ServiceCrewHistory: History is available for tracked fields of the object.
ServiceCrewOwnerSharingRule: Sharing rules are available for the object.
ServiceCrewShare: Sharing is available for the object.

Object Reference for the Salesforce Platform

ServiceCrew

Supported Calls

Special Access Rules

Fields

Associated Objects