Service Cloud Voice Implementation Guide
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Customer Alerts Platform Event
The RealtimeAlertEvent platform event notifies subscribers about triggered alarms in
your Amazon Connect instance.
This event is a standard Salesforce platform event and can be accessed from the following endpoint: /event/RealtimeAlertEvent. You can handle this event from within Apex code, or by using a Salesforce flow. For example, you can create a flow that is triggered by the platform event and then posts a message to Chatter.
To learn more about this platform event and to view some sample code, see RealtimeAlertEvent in the Platform Events Developer Guide.