You can use email services to process the contents,
headers, and attachments of inbound email. For example, you can create an email service
that automatically creates contact records based on contact information in
You can associate each email service with one or more
Salesforce-generated email addresses to which users can send messages for processing. To
give multiple users access to a single email service, you can:
- Associate multiple
Salesforce-generated email addresses with the email service and allocate
those addresses to users.
Associate a single Salesforce-generated
email address with the email service, and write an Apex class that executes
according to the user accessing the email service. For example, you can
write an Apex class that identifies the user based on the user's email address
and creates records on behalf of that user.
To use email services, from Setup, enter Email
in the Quick Find
box, then select
- Click New Email Service to define a new email
- Select an existing email service to view its configuration, activate or
deactivate it, and view or specify addresses for that email service.
- Click Edit to make changes to an existing email
- Click Delete to delete an email service.
When defining email services, note the following:
- An email service only processes messages it receives at one of its
- Salesforce limits the total number of messages that
all email services combined, including On-Demand Email-to-Case, can process
daily. Messages that exceed this limit are bounced, discarded, or queued for
processing the next day, depending on how you configure the failure response settings for each email
service. Salesforce calculates the limit by
multiplying the number of user licenses by 1,000; maximum
example, if you have 10 licenses, your org can process up to 10,000
email messages a day.
- Email service addresses that you create in your sandbox
cannot be copied to your production org.
- For each email service, you can tell Salesforce to send error email messages to a
specified address instead of the sender's email address.
- Email services reject email messages and notify the sender
if the email (combined body text, body HTML, and attachments) exceeds
approximately 25 MB (varies depending on language and character