Actions Developer Guide

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Introducing Actions
Action Objects
Apex Actions
Assign Enablement Program
Apply Case Classification Recommendations
B2B and D2C Commerce Actions
Commerce Checkout Flow Actions
Create Service Document Actions
Create Service Report Actions
Custom Notification Actions
Deploy Data Kit Components Action
Email Alert Actions
Einstein Bots Actions
Explore Conversation Actions
Flow Actions
Generate Order Summary Action
Generate Work Orders Actions
Get Assessment Response Summary
Get Data Graph Data By Lookup
Get Data Graph Metadata
Knowledge Actions
Lead Action
Live Message Notification Actions
Omni-Channel Action
Apply Payment Action
Payment Sale Action
Perform Survey Sentiment Analysis
PlatformAction
Post to Chatter Actions
Preview Cart to Exchange Order
Prompt Template Actions
Quick Actions
Refresh Metric Actions
Sales Engagement Actions
Salesforce Omnichannel Inventory Actions
Salesforce Order Management Actions
Send Conversation Messages Actions
Send Notification Actions
Session-Based Permission Set Actions
Simple Email Actions
Submit Exchange Order
Submit for Approval Actions
Survey Invitation Actions
Work Plan and Work Step Actions
PDF

Apply Case Classification Recommendations

Recommends values for fields on a given case record. Requires an active Einstein Case Classification model.

These actions are available in API version 55.0 and later.

Supported REST HTTP Methods

URI
Get a case SObject with recommended values for fields:
/services/data/vXX.X/actions/standard/applyCaseClassificationRecommendations
Formats
JSON, XML
HTTP Methods
GET, HEAD, POST
Authentication
Authorization: Bearer token

Inputs

Input Details
caseId
Type
ID
Description
Required. The ID of a case.

Outputs

Input Details
caseSObject
Type
SObject
Description
A case SObject with recommendations applied.