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Live Message Notification Actions

Use messaging templates to send notifications to users over communication channels, such as SMS, WhatsApp, and Facebook Messenger, when certain conditions are met.

This action is available in API version 43.0 and later.

For more information about using Live Message Notification actions in flows, see Create Flows to Send Automatic Message Notifications in Salesforce Help.

Special Access Rules

To access Live Message Notification action for Surveys, you must have the Feedback Management Starter or Growth license and Salesforce org enabled with a default community.

Supported REST HTTP Methods

URI
/services/data/v43.0/actions/standard/liveMessageNotification
Formats
JSON, XML
HTTP Methods
GET, HEAD, POST
Authentication
Authorization: Bearer token

Inputs

Input Details
channelDeveloperName
Type
string
Description
Required. The unique name of the messaging channel that’s used to send the messaging notification.
contextRecordId
Type
ID
Description
The entity ID of the sObject that’s used as the context for the merge field in a messaging template.

To resolve a merge field, the contextRecordId input property is required.
conversationBroadcastId
Type
ID
Description
The entity ID of the sObject that links all the messages within a broadcast.
recipientPhone
Type
string
Description
The destination phone number that the message is sent to. If the messaging channel type is SMS and the recipientRecordId input property isn’t a messaging user, then the recipientPhone input property is required.
recipientRecordId
Type
ID
Description
Required. The MessagingEndUserId property or the Record ID associated with a recipient phone number, to send the message notification.
surveyDeveloperName
Type
string
Description
The API name of the survey that’s sent in the message. Available in API version 57.0 and later.

This input property is applicable to Surveys only.
templateDeveloperName
Type
string
Description
Required. The unique name of the messaging template that’s used to generate the message.
triggeredOutboundTypeEnum
Type
picklist
Description
The type of triggered outbound message. Possible values are:
  • Standard
  • Broadcast

Outputs

None.

Example

GET
The following example shows how to get information about the Live Message Notification action type:
curl --include --request GET \
--header "Authorization: Authorization: Bearer 00DR...xyz" \
--header "Content-Type: application/json" \
"https://instance.salesforce.com/services/data/v43.0/actions/standard/liveMessageNotification"
POST
Here’s an example request for the Live Message Notification action:
{
   "inputs":[{
      "templateDeveloperName":"MessageQ3Template",
      "channelDeveloperName":"MessageQ3Template",
      "contextRecordId":"003RO00000480RvYAM",
      "recipientRecordId":"0PARM000000GJzo4AG"
   }]
}
Here’s an example response for the Live Message Notification action:
[
   {
      "actionName" : "liveMessageNotification",
      "errors" : null,
      "isSuccess" : true,
      "outputValues" : null
   }
]