Salesforce Console Developer Guide
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lightning:omniChannelWorkAccepted
Indicates that an agent has accepted a work
assignment, or that a work assignment has been automatically accepted.
Response
| Name | Type | Description |
|---|---|---|
| workItemId | string | The ID of the object that’s routed through Omni-Channel. This object becomes a work assignment with a workId when it’s assigned to an agent. |
| workId | string | The ID of a work assignment that’s routed to an agent. |
Example
This example prints work details to the browser’s developer console when an Omni-Channel user accepts a work assignment, or when a work assignment is automatically accepted.
Component code:
<aura:component implements="flexipage:availableForAllPageTypes" access="global" >
<lightning:omniToolkitAPI aura:id="omniToolkit" />
<aura:handler event="lightning:omniChannelWorkAccepted" action="{! c.onWorkAccepted }"/>
</aura:component>Controller code:
({
onWorkAccepted : function(component, event, helper) {
console.log("Work accepted.");
var workItemId = event.getParam('workItemId');
var workId = event.getParam('workId');
console.log(workItemId);
console.log(workId);
},
})