Salesforce Console Developer Guide
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lightning:omniChannelWorkloadChanged
Indicates that an agent’s workload has changed.
This includes receiving new work items, declining work items, and closing items in the
console. It also indicates that there has been a change to an agent’s capacity or
presence configuration, or that the agent has gone offline in the Omni-Channel
utility.
Response
| Name | Type | Description |
|---|---|---|
| configuredCapacity | number | The configured primary capacity for the agent. |
| previousWorkload | number | The agent’s primary workload before the change. |
| newWorkload | number | The agent’s new primary workload after the change. |
| configuredInterruptibleCapacity | number | The configured interruptible capacity for the agent. |
| previousInterruptibleWorkload | number | The agent’s interruptible workload before the change. |
| newInterruptibleWorkload | number | The agent’s new interruptible workload after the change. |
Example
This example prints workload details to the browser’s developer console when an agent’s workload changes.
Component code:
<aura:component implements="flexipage:availableForAllPageTypes" access="global" >
<lightning:omniToolkitAPI aura:id="omniToolkit" />
<aura:handler event="lightning:omniChannelWorkloadChanged" action="{! c.onWorkloadChanged }"/>
</aura:component>Controller code:
({
onWorkloadChanged : function(component, event, helper) {
console.log("Workload changed.");
var configuredCapacity = event.getParam('configuredCapacity');
var previousWorkload = event.getParam('previousWorkload');
var newWorkload = event.getParam('newWorkload');
console.log(configuredCapacity);
console.log(previousWorkload);
console.log(newWorkload);
},
})