Methods for Chat

Connect with customers or website visitors in real time through Web-based chat.

These methods in Salesforce Classic don’t work for chats routed with Omni-Channel. Chats with Omni-Channel routing use the Methods for Omni-Channel. If you’re using Lightning Experience, use the Methods for Omni-Channel in Lightning Experience.

Note

The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

Important