Methods for Chat in Lightning Experience

Let customers chat with your agents on your web page.

Connect with customers or website visitors in real time through Web-based chat.

The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. For Lightning Console JavaScript API, use Aura Methods for Enhanced Messaging in Lightning Experience.

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