Optional Call Center Elements and Attributes
The call center definition file can include optional <item> elements in the <section>
element.
In addition to the required elements, you can add optional elements to configure a
softphone.
<item> Name | Description | Supported in Salesforce Classic | Supported in Lightning Experience |
---|---|---|---|
reqSalesforceCompatibilityMode | Determines where the softphone is visible. If no value is specified, the default is Classic. | ![]() |
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reqStandbyUrl | Represents the location that hosts the secondary softphone. The standby softphone is used after the timeout period for the primary softphone has elapsed and the notifyInitializationComplete() for Salesforce Classic method hasn’t been called within the required timeout period. When you specify a standby URL, you must also specify the reqTimeout field. | ![]() |
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reqTimeout | Represents the time in milliseconds after which the standby URL is used to host the softphone. Before the timeout period has elapsed, the softphone displays a loading icon indicating that the softphone is initializing. When you specify a required timeout, you must also specify the reqStandbyUrl field. | ![]() |
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