Open CTI Developer Guide

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Get Started with Open CTI
Call Center Definition Files
Working with Open CTI
Methods for Lightning Experience
Methods for Salesforce Classic
Methods for Salesforce Application Interaction
getPageInfo() for Salesforce Classic
isInConsole() for Salesforce Classic
isVisible() for Salesforce Classic
notifyInitializationComplete() for Salesforce Classic
onFocus() for Salesforce Classic
onObjectUpdate() for Salesforce Classic
refreshObject() for Salesforce Classic
refreshPage() for Salesforce Classic
refreshRelatedList() for Salesforce Classic
reloadFrame() for Salesforce Classic
runApex() for Salesforce Classic
saveLog() for Salesforce Classic
screenPop() for Salesforce Classic
searchAndGetScreenPopUrl() for Salesforce Classic
searchAndScreenPop() for Salesforce Classic
setVisible() for Salesforce Classic
Methods for Computer-Telephony Integration (CTI)
Other Resources
PDF

Methods for Salesforce Application Interaction

Open CTI lets your CTI system interact with the Salesforce application, including elements on a Case Feed page.

The way you implement Open CTI depends on your org’s user interface. There are separate Open CTI APIs for Salesforce Classic and Lightning Experience.You can’t swap the two Open CTI APIs in custom JavaScript code because they behave and function differently. Make sure that you think about where you want to implement your CTI system before you begin developing.

Important