Metadata API Developer Guide
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CallCoachingMediaProvider
Represents the CallCoachingMediaProvider configuration. Use
CallCoachingMediaProvider to configure which providers of voice recordings that Einstein
Conversation Insights can use. For example, Sales Dialer can provide voice recordings.
Einstein Conversation Insights then stores and analyzes call recordings to surface insights
and trends in customer conversations.This type extends the Metadata metadata type and inherits its
fullName field.
File Suffix and Directory Location
CallCoachingMediaProvider components have the suffix .callCoachingMediaProvider and are stored in the CallCoachingMediaProvider folder.
Version
CallCoachingMediaProvider components are available in API version 49.0 and later.
Special Access Rules
You must be a Sales Engagement customer to access this metadata type.
Fields
| Field Name | Field Type | Description |
|---|---|---|
| isActive | boolean | Indicates whether the media provider can upload voice recordings (true) or not (false). Default value is false. |
| providerDescription | string | Description of the media provider. |
| providerName | string | Name of the media provider. |
Declarative Metadata Sample Definition
The following is an example of a CallCoachingMediaProvider component.
<?xml version="1.0" encoding="UTF-8"?>
<CallCoachingMediaProvider xmlns="http://soap.sforce.com/2006/04/metadata">
<isActive>true</isActive>
<providerDescription>Salesforce telephony provider</providerDescription>
<providerName>Dialer</providerName>
</CallCoachingMediaProvider>The following is an example package.xml that references the previous definition.
<?xml version="1.0" encoding="UTF-8"?>
<Package xmlns="http://soap.sforce.com/2006/04/metadata">
<types>
<members>*</members>
<name>CallCoachingMediaProvider</name>
</types>
<version>49.0</version>
</Package>Wildcard Support in the Manifest File
This metadata type supports the wildcard character * (asterisk) in the package.xml manifest file. For information about using the manifest file, see Deploying and Retrieving Metadata with the Zip File.