What Happens When a Customer Places an Order

When a customer places an order, several events occur.

Required Editions
Available in: Enterprise, Unlimited, and Developer Editions
Required Editions
Available in: B2B and D2C Commerce

Flow chart of what happens when an order is placed

  1. The order is submitted.

  2. The items in the customer’s cart are copied to an order.

  3. Cart and order information is updated with line item totals.

  4. The order is activated to create the order summary, and the cart is closed.

    This step occurs inside the CreateOrderSummary API transaction.

  5. The OrderSummaryAdjustmentAggregate API is called.

  6. The order placement process is completed.