Social Engagement Setup Configuration

Get and update the Social Customer Service configuration.
Resource
/connect/social-engagement/setup/config
Available version
45.0
HTTP methods
GET, PATCH
Request parameters for GET
Parameter Name Type Description Required or Optional Available Version
callbackUrl String Landing page after you authenticate with Social Studio. Optional 45.0
Request body for PATCH
Root XML tag
<SocialCustomerServiceConfig>
JSON example
{
  "socialPublishingApprovalEnabled" : true,
  "inboundParentPostEnabled" : true,
  "runAsUserId" : "005xxxxxxxxxxxxxxx",
  "inboundApexHandlerId" : "01pxxxxxxxxxxxxxxx",
  "callbackUrl" : "https://after.scsLogin.landingPage.example"
}
Properties
Name Type Description Required or Optional Available Version
callbackUrl String Callback URL used to generate tenant setup URL. Optional 44.0
inboundApex​HandlerId String ID of the inbound Apex handler that is responsible for inserting any records as a result of inbound social data. Default value is null and uses the default inbound Apex handler provided by Social Customer Service. Optional 44.0
inboundParent​PostEnabled Boolean Indicates whether the parent post of an inbound post should also be sent to your org. The parent post represents the social post that this post is replying to. Default value is false. Optional 44.0
inbound​Processing​Concurrency​Enabled Boolean Indicates whether your org allows concurrent processing of inbound social posts written by different people (true) or not (false). Social posts written by the same person are processed one at a time instead of simultaneously. Default value is false. Optional 53.0
providerSettings Social Customer Service Provider Settings Input[] List of Social Customer Service settings related to the behavior of specific social networks. Optional 45.0
runAsUserId String ID of the user that is executing your inbound Apex handler. Default value is the ID of the context user. Optional 44.0
socialPublishing​ApprovalEnabled Boolean Indicates whether some agents require approval to publish on social networks. Default value is false. Optional 44.0
Response body for GET and PATCH
Social Customer Service Configuration