ServiceResourceCapacity

Represents the maximum number of scheduled hours or number of service appointments that a capacity-based service resource can complete within a specific time period. This object is available in API version 38.0 and later.

Supported Calls

create(), delete(), describeLayout(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Special Access Rules

Field Service must be enabled.

Fields

Field Name	Details
CapacityInHours	Type double Properties Create, Filter, Nillable, Sort, Update Description The number of hours that the resource can work per time period. You must fill out this field, the CapacityInWorkItems field, or both.
CapacityInWorkItems	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The total number of service appointments that the resource can complete per time period. You must fill out this field, the CapacityInHours field, or both.
CapacityNumber	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description (Read only) An auto-generated number identifying the capacity record.
EndDate	Type date Properties Create, Filter, Group, Nillable, Sort, Update Description The date the capacity ends; for example, the end date of a contract.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed a record related to this record.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed this record. If this value is null, this record might only have been referenced (LastReferencedDate) and not viewed.
ServiceResourceId	Type reference Properties Create, Filter, Group, Sort Description The associated service resource. You can set multiple capacities for a resource as long as their start and end dates do not overlap.
StartDate	Type date Properties Create, Filter, Group, Sort Description The date the capacity goes into effect.
TimePeriod	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Days, Hours, or Months. For example, if a resource can work 80 hours per month, the capacity’s Time Period would be `Month` and Hours per Time Period would be `80`.

Usage

Service resources who are capacity-based can only work a certain number of hours or complete a certain number of service appointments within a specified time period. Contractors tend to be capacity-based. To indicate that a service resource is capacity-based, select Capacity-Based on the service resource record, then create a capacity record for the service resource.

You must fill out at least one of these fields: CapacityInWorkItems and CapacityInHours. If you’re using the Field Service managed package and would like to measure capacity both in hours and in number of work items, enter a value for both. The resource is considered to reach their capacity based on whichever term is met first—hours or number of work items.

If you aren’t using the Field Service managed package, capacity serves more as a suggestion than a rule. Resources can still be as scheduled beyond their capacity, and you aren’t notified when a resource exceeds their capacity.

Important

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

ServiceResourceCapacityChangeEvent (API version 54.0): Change events are available for the object.

ServiceResourceCapacityFeed: Feed tracking is available for the object.
ServiceResourceCapacityHistory: History is available for tracked fields of the object.

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