Field Service Developer Guide
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ServiceResourceSkill
Represents a skill that a service resource possesses in Field Service
and Lightning Scheduler. This object is available in API version 38.0 and
later.
Supported Calls
create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()
Special Access Rules
Field Service must be enabled.
Fields
| Field Name | Details |
|---|---|
| EffectiveEndDate |
|
| EffectiveStartDate |
|
| LastReferencedDate |
|
| LastViewedDate |
|
| ServiceResourceId |
|
| SkillId |
|
| SkillLevel |
|
| SkillNumber |
|
Usage
You can assign skills to all service resources in your org to
indicate their certifications and areas of expertise, and specify each resource’s skill
level from 0 to 99.99. For example, you can assign
Maria the “Welding” skill, level
50.
If you intend to use the skills feature, determine which skills you want to track and how skill level should be determined. For example, you may want the skill level to reflect years of experience, certification levels, or license classes.
Associated Objects
This object has the following associated objects. Unless noted, they are available in the same API version as this object.
- ServiceResourceSkillChangeEvent (API version 54.0)
- Change events are available for the object.
- ServiceResourceSkillFeed
- Feed tracking is available for the object.
- ServiceResourceSkillHistory
- History is available for tracked fields of the object.