WorkType

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Field Service must be enabled.

Fields

Field Name	Details
Description	Type textarea Properties Create, Nillable, Update Description The description of the work type. Try to add details about the task or tasks that this work type represents.
DurationType	Type picklist Properties Create, Filter, Group, Defaulted on create, Restricted picklist, Sort, Update Description The unit of the Estimated Duration: Minutes or Hours.
EstimatedDuration	Type double Properties Create, Filter, Sort, Update Description The estimated length of the work. The estimated duration is in minutes or hours based on the value selected in the Duration Type field.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the work type was last modified. Its label in the user interface is Last Modified Date.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the work type was last viewed by the current user.
MinimumCrewSize	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The minimum crew size allowed for a crew assigned to the work. Work orders and work order line items inherit their work type’s minimum crew size. If you’re not using the Field Service managed package, this field serves as a suggestion rather than a rule. If you are using the managed package, the scheduling optimizer counts the number of service crew members on a service crew to determine whether it fits the minimum crew size requirement.
Name	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The name of the work type. Try to use a name that helps users quickly understand the type of work orders that can be created from the work type. For example, “Annual Refrigerator Maintenance” or “Valve Replacement.”
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The work type’s owner. This is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
RecommendedCrewSize	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The recommended number of people on the service crew assigned to the work. For example, you might have a Minimum Crew Size of 2 and a Recommended Crew Size of 3. Work orders and work order line items inherit their work type’s recommended crew size.
SaDocumentTemplate	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The document template ID. If ServiceDocumentTemplateId isn’t specified, this document template ID determines which service document template is used for service documents generated from a service appointment. The ID is 15 to 18 characters long.
ServiceReportTemplateId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The service report template associated with the work type. When users create service reports from a work order or work order line item that uses this work type, the reports use this template.
ShouldAutoCreateSvcAppt	Type boolean Properties Create, Filter, Group, Defaulted on create, Sort, Update Description Select this option to have a service appointment automatically created on work orders and work order line items that use the work type. By default, the Due Date on auto-created service appointments is seven days after the created date. Admins can adjust this offset from the Field Service Settings page in Setup. If a work type with the Auto-Create Service Appointment option selected is added to an existing work order or work order line item, a service appointment is only created for the work order or work order line item if it doesn’t yet have one. If someone updates an existing work type by selecting the Auto-Create Service Appointment option, service appointments aren’t created on work orders and work order line items that were already using the work type. Note
WoDocumentTemplate	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The document template ID. If ServiceDocumentTemplateId isn’t specified, this document template ID determines which service document template is used for service documents generated from a work order. The ID is 15 to 18 characters long.
WoliDocumentTemplate	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The document template ID. If ServiceDocumentTemplateId isn’t specified, this document template ID determines which service document template is used for service documents generated from a work order line item. The ID is 15 to 18 characters long.

Usage

Adding a work type to a work order or work order line item causes the record to inherit the work type’s duration values and required skills and products.

If needed, you can update the duration values and required skills and products on a work order or work order line item after they’re inherited from the work type.
If a work order or work order line item already has required skills or products, associating it with a work type doesn’t cause it to inherit the work type’s requirements.
If a work order or work order line item already has a duration value in its Duration field, associating it with a work type doesn’t cause it to inherit the work type’s duration value.
Customizations to required skills or products, such as validation rules or Apex triggers, are not carried over from work types to work orders and work order line items.

Note

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

WorkTypeChangeEvent (API version 48.0): Change events are available for the object.
WorkTypeFeed: Feed tracking is available for the object.
WorkTypeHistory: History is available for tracked fields of the object.
WorkTypeOwnerSharingRule: Sharing rules are available for the object.
WorkTypeShare: Sharing is available for the object.

Field Service Developer Guide

No Results

Supported Calls

Special Access Rules

Fields

Usage

Associated Objects