Financial Services Cloud Developer Guide
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ConnectApi.ComplaintMgmtRequestInputRepresentation
| Property | Type | Description | Required or Optional | Available Version |
|---|---|---|---|---|
| assessmentId | String | Pre-complaint assessment ID. Pre-complaint assessment contains a set of questions for the customer before creating a complaint. It helps to better understand the customer issue. |
Optional | 58.0 |
| caseInfo | ConnectApi.CaseInfoWrapper | Details of the case to be created to address the complaint. A case is created by default when you raise a complaint. Use this field to add more details to the case. |
Optional | 58.0 |
| caseParticipantInfo | List<ConnectApi.CaseParticipantInfoWrapper> | Details of the case participant raising the complaint. A case participant can be a customer or a customer representative. |
Required | 58.0 |
| complaintInfo | ConnectApi.ComplaintInfoWrapper | Details of the complaint to be raised. | Required | 58.0 |
| documentInfo | List<ConnectApi.DocumentInfoAttributesWrapper> | Details of the documents supporting the complaint. | Optional | 58.0 |
| shouldInclInRegulatoryRpt | Boolean | Indicates whether to include the complaint in regulatory reports (true) or not (false). The default value is false. | Optional | 58.0 |