Claim

Represents the types of claims, such as life, auto, or home.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field Details
AccountId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The ID of the account related to the claim.
ActualAmount
Type
currency
Properties
Create, Filter, Nillable, Sort, Update
Description
The actual amount that was billed for the repair of damages.
ApprovedAmount
Type
currency
Properties
Create, Filter, Nillable, Sort, Update
Description
The amount that was approved for the repair of damages based on an agent's inspection.
AssessmentDate
Type
dateTime
Properties
Create, Filter, Nillable, Sort, Update
Description
The date on which the claim was officially assessed.
CaseId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The ID of the case that created the claim.
ClaimReason
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The reason for initiating the claim.
ClaimReasonType
Type
picklist
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The category that the claim reason belongs to. For example, natural disaster, accident.
ClaimType
Type
picklist
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The type of the claim. For example, home, auto, annuity, life, or workers’ compensation.
EstimatedAmount
Type
currency
Properties
Create, Filter, Nillable, Sort, Update
Description
The estimated cost of damages given by the owner or the repair shop.
FinalizedDate
Type
dateTime
Properties
Create, Filter, Nillable, Sort, Update
Description
The date on which the claim was marked resolved, with claim status as approved or rejected.
FinancialAuthorityStatus
Type
picklist
Properties
Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description
Specifies the financial authority status of the claim.
Possible values are:
  • Authority Approved
  • Authority Denied
  • No Authority Pending
  • Pending Authority
FnolChannel
Type
picklist
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The channel through which the loss was reported.
Possible values are:
  • Chatbot
  • Mobile
  • Phone
  • Web
IncidentId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The incident to which a claim pertains. For example, a claim associated with a catastrophe. This field is available in API version 54.0 and later.
This is a relationship field.
Relationship Name
Incident
Relationship Type
Lookup
Refers To
Incident
IncidentSite
Type
address
Properties
Filter, Nillable
Description
The place where the accident took place.
This is a compound field of type Address and combines these fields: IncidentSiteCity, IncidentSiteCountry, IncidentSiteGeocodeAccuracy, IncidentSiteLatitude, IncidentSiteLongitude, IncidentSitePostalCode, IncidentSiteState, and IncidentSiteStreet. For more information, see Address Compound Fields.
InitiationDate
Type
dateTime
Properties
Create, Filter, Nillable, Sort, Update
Description
The date on which the claim was initiated.
InsuredAssetId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The ID of the asset that is insured.
IsAuthoritiesNotified
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Indicates whether the authorities have been informed about the accident. The default value is False.
IsClosed
Type
boolean
Properties
Defaulted on create, Filter, Group, Sort
Description
Indicates whether the claim has been closed. The default value is False.
IsDrivable
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Indicates whether the vehicle is drivable after the accident. The default value is False.
IsInhabitable
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Indicates whether the property is inhabitable after the accident. The default value is False.
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp for when the current user last viewed a record related to this record.
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed.
LossDate
Type
dateTime
Properties
Create, Filter, Nillable, Sort, Update
Description
The date on which the accident took place.
LossType
Type
picklist
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The type of the loss for which the claim was initiated. For example, partial loss, repair, replacement.
Name
Type
string
Properties
Create, Filter, Group, Sort, Update
Description
The claim number in the claims management system.
OwnerId
Type
reference
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
ID of the record owner.
PolicyNumberId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
ID of the parent insurance policy related to the claim.
RenewalChannel
Type
picklist
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The channel through which the insurance policy associated with this claim was renewed. This field is deprecated in API version 48.0 and will be removed in API version 52 (the Summer ’21 release).
Possible values are:
  • Chatbot
  • Mobile
  • Phone
  • Web
RepairShop
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The name of the repair shop where the damaged vehicle was repaired.
RepairShopLocation
Type
textarea
Properties
Create, Nillable, Update
Description
The location of the repair shop where the damaged vehicle was repaired.
ReportDate
Type
dateTime
Properties
Create, Filter, Nillable, Sort, Update
Description
The timestamp for when the accident report was filled out.
ReportNumber
Type
string
Properties
Create, Filter, Group, idLookup, Nillable, Sort, Update
Description
The number of the accident report.
ReportingAuthority
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The name of the authority who filled out the accident report.
Severity
Type
picklist
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The severity of the claim. For example, high, medium, or low.
SourceSystem
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The name of the system this record was obtained from.
SourceSystemIdentifier
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The ID of this record in the source system.
Status
Type
picklist
Properties
Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
Description
The status of the claim.
Summary
Type
textarea
Properties
Create, Nillable, Update
Description
The description of the claim.
VisitDate
Type
dateTime
Properties
Create, Filter, Nillable, Sort, Update
Description
The timestamp for when the agent visited the site of the accident or the place where the vehicle was moved after the accident.
VisitSite
Type
textarea
Properties
Create, Nillable, Update
Description
The site that the agent visited.

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

ClaimChangeEvent
Change events are available for the object in API version 63.0 and later.