DisputeItemChargeback

Represents the claim and chargeback created by the card issuer for a transaction that's being disputed. This object is available in API version 61.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field Details
ChargebackAmount
Type
currency
Properties
Create, Filter, Nillable, Sort, Update
Description
The total amount claimed by the issuer using a chargeback for the disputed transaction. Available in version 62.0 and later.
ChargebackAmountCurrency
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The currency in which the chargeback amount is credited to the cardholder. Available in version 62.0 and later.
ChargebackCreatedData
Type
date
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
TThe date when the chargeback was created for a disputed transaction. Available in version 62.0 and later.
ChargebackIdentifier
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The unique identifier of the chargeback assigned by the dispute system.
ChargebackReferenceNumber
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
A unique reference number that's associated with the chargeback process, enabling the issuer to track the chargeback throughout its lifecycle, including pre-arbitration case.
Description
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The description of the chargeback request provided by the member or the entity filing the chargeback.
DisputeItemId
Type
reference
Properties
Create, Filter, Group, Sort
Description
The Dispute Item associated with the chargeback.
This field is a relationship field.
Relationship Name
DisputeItem
Relationship Type
Master-detail
Refers To
DisputeItem (the master object)
DisputeReasonId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The dispute reason associated with the chargeback.
This field is a relationship field.
Relationship Name
DisputeReason
Relationship Type
Lookup
Refers To
DisputeReason
DocumentStatus
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The status of a document associated with the chargeback.
IsDocumentRequired
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Indicates whether a supporting document is required (true) or not (false) for dispute resolution.
The default value is false.
IsPartialChargeback
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Indicates whether the cardholder has disputed only a portion of the transaction amount (true) or not (false).
The default value is false.
IsRefundReceived
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Indicates whether the cardholder received the expected refund (true) or not (false) for the chargeback.
The default value is false.
RejectReason
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The reason for rejecting the chargeback by the dispute system.
Status
Type
picklist
Properties
Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description
Specifies the status of chargeback.
Possible values are:
  • Closed
  • Not Submitted
  • Rejected
  • Rejected By Merchant
  • Submitted
StatusUpdateDateTime
Type
dateTime
Properties
Create, Filter, Nillable, Sort, Update
Description
The date and time when the chargeback status was last updated. The timestamp is represented in the ISO 8601 format.
TransactionSettlementDate
Type
date
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The date when the transaction was completed and the funds were transferred between the parties involved.
Type
Type
picklist
Properties
Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description
Specifies the type of chargeback based on the dispute reason.
Possible values are:
  • Chargeback
  • Second Presentment

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

DisputeItemChargebackChangeEvent
Change events are available for the object.
DisputeItemChargebackFeed
Feed tracking is available for the object.
DisputeItemChargebackHistory
History is available for tracked fields of the object.
DisputeItemChargebackOwnerSharingRule
Sharing rules are available for the object.
DisputeItemChargebackShare
Sharing is available for the object.