Industries Common Resources Developer Guide

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Industries Common Resources
AI Accelerator and Scoring Framework
Action Launcher
Actionable List Members
Actionable Segmentation
Business Rules Engine
Collections and Recovery
Context Service
Criteria-Based Search and Filter
Data Processing Engine, Batch Management, and Monitor Workflow Services
Digital Lending
Discovery Framework
Decision Explainer
Einstein Relationship Insights
Einstein Standard Invocable Actions
Engagement
Engagement Data Model
Engagement Connect APIs
Apex Reference
ConnectApi Namespace
EngagementContainerConnect Methods
Input Classes
Output Classes
ConnectApi.EngagementCustomFieldsOutput
ConnectApi.EngagementAttendeeDetailsOutput
ConnectApi.EngagementsCreateOutput
ConnectApi.EngagementInteractionFetchOutput
ConnectApi.EngagementsIdCreateOutput
ConnectApi.EngagementInteractionDetailsOutput
ConnectApi.EngagementTopicCreateInput
ConnectApi.EngagementTopicOutput
ConnectApi.EngagementsIdOutput
ConnectApi.EngagementStatusOutput
DataRetrieval Namespace
Integrate the Engagement Objects Into Your CTI System
Group Membership and Households
Identity Verification
Intelligent Document Reader
Intelligent Form Reader
Interest Tagging
Omnistudio Business APIs
Outcome Management Developer Guide
Outreach List
Process Compliance Navigator
Record Alerts
Record Rollup Definitions
Scheduled Reminders
Sentiment Insights
Service Process Studio
Timeline
Virtual Calls
Associated Objects
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
PDF

ConnectApi.EngagementInteractionDetailsOutput

Output representation to fetch an engagement interaction record.
Property Name Type Description Available Version
attendeeAuthenticated Boolean Checks if the initiating attendee is authenticated. 55.0
attendeeVerificationTime String The attendee verification time. 55.0
attendeeVerified Boolean Checks if the initiating attendee is verified. 55.0
communicationChannel String The communication channel for an engagement interaction. 55.0
contextId String The context ID for an engagement interaction. 55.0
customFields List<ConnectApi.EngagementCustomFieldsOutput> The list of custom fields. 56.0
duration String The duration of an engagement interaction. 55.0
endDateTime String The end date and time of an engagement interaction. 55.0
engagementAttendees List<ConnectApi.EngagementAttendeeDetailsOutput> The engagement attendee details. 55.0
engagementTopics List<ConnectApi.EngagementTopicOutput> The engagement topic details. 55.0
externalIdentifierId String The external identifier ID of an engagement interaction. 55.0
id String The engagement interaction ID. 55.0
initiatingAttendeeId String The initiating attendee ID. 55.0
mappedState String The mapped state for an engagement interaction. 55.0
ownerId String The owner ID of an engagement interaction. 55.0
phoneNumber String The phone number of the caller who initiates an engagement interaction.

The phone number is used to get the context of the previous engagement.

Note

 57.0
reason String The reason of the EngagementInteraction. 56.0
sentiment String The sentiment of an initiating attendee. 55.0
startDateTime String The start date and time of an engagement interaction. 55.0
status String The status of an engagement interaction. 55.0
type String The type of an engagement interaction. 55.0