Industries Common Resources Developer Guide

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Industries Common Resources
AI Accelerator and Scoring Framework
Action Launcher
Actionable List Members
Actionable Segmentation
Business Rules Engine
Collections and Recovery
Context Service
Criteria-Based Search and Filter
Data Processing Engine, Batch Management, and Monitor Workflow Services
Digital Lending
Discovery Framework
Decision Explainer
Einstein Relationship Insights
Einstein Standard Invocable Actions
Engagement
Group Membership and Households
Identity Verification
Intelligent Document Reader
Intelligent Form Reader
Interest Tagging
Omnistudio Business APIs
Outcome Management Developer Guide
Outreach List
Process Compliance Navigator
Record Alerts
Record Rollup Definitions
Scheduled Reminders
Sentiment Insights
Service Process Studio
Service Process Studio Metadata Types
Apex Reference
Service Process Studio Invocable Actions
Service Process Studio Connect APIs
Resources
Service Process
Service Process Layout Data
Service Process Update
Request Bodies
Response Bodies
Service Process Studio Connect API Use Cases
Timeline
Virtual Calls
Associated Objects
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
PDF

Service Process

Create a service process.
Resource
/connect/service-excellence/service-catalog-request
Available version
57.0
Requires Chatter
No
HTTP methods
POST
Request body for POST
JSON example
{
  "attributes": {
    "data": {
      "IncidentDate": {
        "value": "2023-03-10"
      },
      "ProductType": {
        "value": "ATM / debit card"
      },
      "CaseParticipantInfo": {
        "value": [
          {
            "Participant": "003xx000004WhGKAA0",
            "Status": "Active",
            "age_of_participant": 30
          },
          {
            "Participant": "003xx000004WhGdAAK",
            "Status": "Active",
            "age_of_participant": 20
          }
        ]
      },
      "accountInfo": {
        "value": [
          {
            "accountId": "001B000001UZDhOIAX",
            "accountName": "Rachael Adams"
          },
          {
            "accountId": "001B000001Ua331IAB",
            "accountName": "Robert Williams"
          }
        ]
      }
      "case_status": {
        "value": "Active"
      },
      "case_description": {
        "value": "Sample test"
      },
      "base_field": {
        "value": "Value on base field"
      },
      "cities": {
        "value": [
          "Delhi",
          "Hyderabad"
        ]
      }
    }
  },
  "svcCatalogItemDefApiName": "fsc_complaint_management"
}
Properties
Name Type Description Required or Optional Available Version
attributes Map<String, Generic Object> Field name-value pairs, object names and field name-value pairs, or both. The attributes property populates the base and extended attributes defined in Service Process Studio and must match their structure. Required 57.0
caseInfo Map<String, Generic Object> Field name-value pairs for the Case object. Optional 57.0
documentInfo Document Info Attributes[] List of documents. Optional 57.0
svcCatalogItem​DefApiName String API Name of the related Service Catalog Item Definition. See SvcCatalogItemDef. Required 57.0
Request parameters for POST
Parameter Name Type Description Required or Optional Available Version
serviceProcessRequestData Object Top-level parameter for the request body. Required 57.0
Response body for POST
Service Process Output