Industries Common Resources Developer Guide
jService Process
Create a service process.
Resource
1/connect/service-excellence/service-catalog-requestAvailable Version
57.0
Requires Chatter
No
HTTP Methods
POST
Request Body for POST
JSON Example
1{
2 "attributes": {
3 "data": {
4 "IncidentDate": {
5 "value": "2023-03-10"
6 },
7 "ProductType": {
8 "value": "ATM / debit card"
9 },
10 "CaseParticipantInfo": {
11 "value": [
12 {
13 "Participant": "003xx000004WhGKAA0",
14 "Status": "Active",
15 "age_of_participant": 30
16 },
17 {
18 "Participant": "003xx000004WhGdAAK",
19 "Status": "Active",
20 "age_of_participant": 20
21 }
22 ]
23 },
24 "accountInfo": {
25 "value": [
26 {
27 "accountId": "001B000001UZDhOIAX",
28 "accountName": "Rachael Adams"
29 },
30 {
31 "accountId": "001B000001Ua331IAB",
32 "accountName": "Robert Williams"
33 }
34 ]
35 },
36 "case_status": {
37 "value": "Active"
38 },
39 "case_description": {
40 "value": "Sample test"
41 },
42 "base_field": {
43 "value": "Value on base field"
44 },
45 "cities": {
46 "value": [
47 "Delhi",
48 "Hyderabad"
49 ]
50 }
51 }
52 },
53 "documentInfo": {
54 "data": [
55 {
56 "id": "069xx0000004C92AAE",
57 "name": "Addhar",
58 "typeId": "2F0dexx0000000001"
59 }
60 ]
61 },
62 "svcCatalogItemDefApiName": "fsc_complaint_management"
63}Properties
| Name | Type | Description | Required or Optional | Available Version |
|---|---|---|---|---|
| attributes | Map<String, Generic Object> | Field name-value pairs, object names and field name-value pairs, or both. The attributes property populates the base and extended attributes defined in Service Process Studio and must match their structure. | Required | 57.0 |
| caseInfo | Map<String, Generic Object> | Field name-value pairs for the Case object. | Optional | 57.0 |
| documentInfo | Document Info Attributes[] | List of documents. | Optional | 57.0 |
| svcCatalogItemDefApiName | String | API Name of the related Service Catalog Item Definition. See SvcCatalogItemDef. | Required | 57.0 |