Salesforce Knowledge Developer Guide

Clouds with binary code floating aboveCloud with binary code floating above

No Results

Search Tips:

  • Please consider misspellings
  • Try different search keywords
Overview
SOAP API
REST API
Metadata API
SOQL and SOSL
UPDATE
WITH
Using Relationship Queries with Data Category Selection Objects
About SOSL
Update an Article’s Keyword Tracking with SOSL
Update an Article’s Viewstat with SOSL
WITH DATA CATEGORY DataCategorySpec
WITH SNIPPET
Apex
UI API
PDF

Update an Article’s Keyword Tracking with SOSL

Track keywords that are used in Salesforce Knowledge article searches with the UPDATE TRACKING optional clause on a SOSL query. You can use the language attribute to search by locale.

The UPDATE TRACKING clause is used to report on Salesforce Knowledge article searches and views. It allows developers to track the keywords used in Salesforce Knowledge article searches. Also, the language attribute can be used to search by a specific language (locale). However, only one language can be specified in a single query. Make a separate query for each language that you want. Use the Java format, which uses the underscore (for example, fr_FR, jp_JP, and so on), to supply locales. Search the Web for “java locale codes” to get a list of supported locales.

You can use this syntax to track a keyword used in Salesforce Knowledge article search:

FIND {Keyword}
RETURNING KnowledgeArticleVersion (Title WHERE PublishStatus="Online" and language="en_US")
UPDATE TRACKING