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Media Cloud Developer Guide
Advertising Sales Management Data Model
Key Components for Subscriber Lifecycle Management
Omnistudio Data Mapper for Subscriber Lifecycle Management
Integration Procedures for Subscriber Lifecycle Management
VPL-CreateCustomerInteractionTopicInOS
VPL360CSR_CreatePaymentIntentBillingCSR
VPL360CSR_CreatePaymentIntentCSR
VPL360CSR_CreateSetupIntentCSR
VPL360CSR_getPaymentMethodsCSR
VPL360CSR_VIP_DetachcardFromCustomerCSR
VPL360_AssetFetch
VPL360_AssetToOrder
VPL360_AssetToOrderForRelatedAssets
VPL360_CancelAsset
VPL360_CancelAssetItem
VPL360CancelCartItem
VPL360_CancelOrder
VPL360_CancelSubscription
VPL360_CreatePaymentIntent
VPL360_CreatePaymentIntentBilling
VPL360_CreatePaymentmethod
VPL360_CreateSetupIntent
VPLS360_CreateStripeCustomer
VPL360_CSRBasePackageChange
VPL360_CsrBasePackPosttocart
VPL360_CsrBasepackretrieve
VPL360_DeleteCartContextKey
VPL360_DeleteCartItem
VPL360_DeleteCartItem
VPL360_DoSignIn
VPL360_ExtractAccountForUser
VPL360_FetchCartContextKey
VPL360_GetCurrentUserDetails
VPL360_getPaymentMethods
VPLS360_getStripePublicKey
VPLS360_InvoiceInfo
VPL360_IPExtractPromo
VPL360_ListenStripeWebhookV2
VPL360_NewUserRegistration
VPL360_OfferDetails
VPL360_OrderCancellationNonSignature
VPL360_PreValidateOrderCancellation
VPL360_RemoveSignatureAssetWithPromotion
VPL360_RevokeCancellation
VPL360_RevokeCancellationAllAssets
VPL360_ShopAddOnPreProcess
VPL360_SubmitFDOrder
VPL360_SubmitSupplementalOrder
VPL360_UpdateAccountDetails
VPL360_UpdateBasketOnCart
VPLS360_UpdateBillingShipping
VPL360_UpsertPayMethodOrderPayment
VPL360_ValidateCart
VPL360_VIP_DetachcardFromCustomer
vpls360csr_AssetFetchForCustomer
vpls360csr_ChangePersonalDetailsPreProcess
vpls360csr_CsrBaseSubmitOrder
vpls360csr_FetchAssets
vpls360csr_GetProfileDetails
vpls360csr_GetUserStory
vpls360csr_UpdatePersonalDetails
VPLS360_addTag
VPLS360_BillingSummary
VPLS360_notifyUser
VPLS360_predictAddress
VPLS360_ticket
VPLS360_updateBillingShipping
VPLS360UpdateBillingShippingAddress
VPL_CSRFetchcaseforAccounts
VPL_CSRGetOrderSummaryForAccount
VPL_UpdateInteractionTopics
Lightning Web Components for Subscriber Lifecycle Management
Omniscripts for Subscriber Lifecycle Management
Media Cloud Standard Objects
Media Cloud Invocable Actions
PDF

VPL-CreateCustomerInteractionTopicInOS

This Integration Procedure creates a topic ID for a customer interaction.

Sample Input

{
    "VLocityNoRootNode": {},
    "interactionId": "a1S4W000006A1aIUAS",
    "outcome": "Canceled",
    "process": "Buy Add-On",
    "reason": "",
    "subscriptionId": "",
    "ws": "/lightning/r/vlocity_cmt__CustomerInteraction__c/a1S4W000006A1aIUAS/view"
}

Parameter

Required/Optional

interactionId

Required

outcome

Required

process

Required

reason

Required

subscriptionId

Required

VLocityNoRootNode

Required

ws

Required

Sample Output

{
  "AccountId": "",
  "ContactId": "",
  "interactionId": "a1S4W000006A1aIUAS",
  "interactionTopicId": "a1R4W000004cw9UUAQ"
}

Called By

  • Flows:

    • Agent console: Customer topic

Calls

  • Data Mapper: VPL-CreateInteractionTopic