VPL-CreateInteractionTopic

This Omnistudio Data Mapper is used in the agent console to load the interaction topic ID for an account.

Sample Input

{
  "interactionId": "a1S4W000006A2DPUA0",
  "outcome": "Initiated",
  "process": "Manage Features"
}

Parameter

Required/Optional

itemId

Required

Sample Output

1- vlocity_cmt__CustomerInteractionTopic__c: a1R4W000004cxQBUAY

Called By

  • Workflow: Agent console; Customer Topic

    • Integration Procedure: VPL-CreateCustomerInteractionTopicInOS