Manufacturing Cloud Developer Guide

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Manufacturing Cloud Standard Objects
AccountForecast
AccountForecastAdjustment
AccountForecastPeriodMetric
AccountProductForecast
AccountProductPeriodForecast
AcctMgrPeriodicTargetDstr
AcctMgrTarget
AcctMgrTargetDstr
AcctMgrTargetMeasure
AdvAcctForecastAdjPeriod
AdvAcctForecastDimension
AdvAcctForecastDimSource
AdvAcctFrcstDisplayGroup
AdvAcctFrcstDplyGroupItem
AdvAccountForecastFact
AdvAcctForecastFactAdj
AdvAcctForecastMeasureDef
AdvAccountForecastPeriod
AdvAcctForecastPeriodGroup
AdvAccountForecastSet
AdvAcctForecastSetPartner
AdvAcctForecastSetUse
AssetAccountParticipant
AssetContactParticipant
AssetMilestone
AssetWarranty
Claim
ClaimCoverage
ClaimCoveragePaymentDetail
ClaimItem
ClaimParticipant
CodeSet
CodesetRelationship
EngagementAttendee
EngagementInteraction
Fleet
FleetAsset
FleetParticipant
EngagementTopic
GnrcVstKeyPerformanceInd
GenericVisitTask
GenericVisitTaskContext
GnrcVstTaskContextRelation
InventoryCntSerializedProdt
InventoryCountAssessment
InventoryCountPlan
InventoryCountPlanItem
InventoryCountProductItem
InventoryReplenishmentPolicy
ManufacturingProgram
MfgProgramCpntFrcstFact
MfgProgramForecastFact
MfgProgramTemplate
MfgProgramTemplateItem
MfgProgramVariantFrcstFact
ProductConsumed
ProductConsumedState
ProductFaultCode
ProductInvSearchableField
ProductItem
ProductItemTransaction
ProductLaborCode
ProductRelatedMaterial
ProductRequest
ProductRequestLineItem
ProductRequired
ProductServiceCampaign
ProductServiceCampaignItem
ProductTransfer
ProductTransferState
ProductWarrantyTerm
ReturnOrder
ReturnOrderLineItem
SalesAgreement
SalesAgreementProduct
SalesAgreementProductSchedule
SalesAgreeProductAttribute
SalesContractLine
SerializedProduct
SerializedProductTransaction
Shipment
ShipmentItem
Supplier
SupplierProduct
Visit
WarrantyTerm
WarrantyTermCoverage
Manufacturing Cloud Associated Objects
Manufacturing Cloud Business APIs
Manufacturing Cloud Metadata API Types
Manufacturing Cloud Tooling API Objects
Manufacturing Cloud Standard Invocable Actions
API End-of-Life Policy
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EngagementTopic

Represents information about the topics discussed by a customer and other attendees during an engagement. For example, when a customer initiates an engagement interaction by calling a service representative to inquire about an insurance claim, the topic of the engagement is Claim. This object is available in API version 55.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

The Manufacturing Cloud permission set license is required to use this object.

Fields

Field Details
EngagementId
Type
reference
Properties
Create, Filter, Group, Sort, Update
Description
The engagement interaction, messaging session, or voice call record that’s related to the topic discussed during the engagement.
This field is a relationship field.
Relationship Name
Engagement
Relationship Type
Lookup
Refers To
EngagementInteraction, MessagingSession, VoiceCall
InteractionSummary
Type
string
Properties
Create, Filter, Nillable, Sort, Update
Description
The summary of the engagement interaction. This field is available in API version 56.0 and later.
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp when the current user last accessed this record, a record related to this record, or a list view.
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp when the current user last viewed this record or list view. If this value is null, the user might have only accessed this record or list view (LastReferencedDate) but not viewed it.
Name
Type
string
Properties
Create, Filter, Group, idLookup, Sort, Update
Description
Required. The name of the engagement topic record.
OwnerId
Type
reference
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
The Salesforce ID of the person who owns this engagement topic record.
This field is a relationship field.
Relationship Name
Owner
Relationship Type
Lookup
Refers To
User
ParentTopicId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The parent engagement topic record that’s associated with this engagement topic.
This field is a relationship field.
Relationship Name
ParentTopic
Relationship Type
Lookup
Refers To
EngagementTopic
ProcessFailureReason
Type
picklist
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Specifies the reason the process failed during the engagement interaction. The source is selected from a picklist of available values, which are set by your Salesforce administrator.
ProcessName
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The name of the process executed during the engagement interaction.
ProcessStatus
Type
picklist
Properties
Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description
Specifies the current status of the process that’s executed during the engagement interaction.
Possible values are:
  • Cancelled
  • Completed
  • Failed
  • Initiated
Your Salesforce administrator can define new or update the existing field values.
ProcessType
Type
picklist
Properties
Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description
The type of the process executed during the engagement interaction.
Possible values are:
  • Flow
  • OmniScript
  • QuickAction
RelatedPersonId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The person for whom the engagement interaction has been initiated.
This field is a polymorphic relationship field. A polymorphic field is one where the related object might be one of several different types of objects. For example, the Who relationship field of a Task can be a Contact or a Lead.
Relationship Name
RelatedPerson
Relationship Type
Lookup
Refers To
Account, Contact, Lead
TopicId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The engagement topic record that’s associated with the parent engagement topic.
This field is a polymorphic relationship field. A polymorphic field is one where the related object might be one of several different types of objects. For example, the Who relationship field of a Task can be a Contact or a Lead.
Relationship Name
Topic
Relationship Type
Lookup
Refers To
Asset, Case, Claim, LoyaltyMemberTier, LoyaltyProgramMember, Opportunity, Order, ServiceAppointment, Voucher, TransactionJournal, and custom object

Usage

This object is used in the Verify Customer Identity and the Verify Customer Identity Base Flow flow templates.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

EngagementTopicChangeEvent
Change events are available for the object.
EngagementTopicFeed
Feed tracking is available for the object.
EngagementTopicHistory
History is available for tracked fields of the object.