Considerations for Field Service Mobile App

These considerations apply to LWCs only when run in the Field Service mobile app.

• Global quick actions are available on all pages that have the Actions menu. They do not receive the record ID of the current record when invoked from a record detail page.
• A Community license user who opens a Service Appointment can experience a missing record error. This is a known issue with this specific user type.
• Task objects added to a briefcase aren’t primed. If a briefcase contains a Task object and priming is attempted, an error message is displayed. However, other objects in the briefcase are primed. To resolve the error, remove Task objects from the briefcase.
• There’s a conflict between Appointment Assistance and LWC Offline that can result in missing URLs. See this known issue for details.
• (iOS only) Changes to Lightning web components are loaded into the app only when the app is fully quit and then relaunched (a “cold start”).