InteractionSummary

Represents the summary of an interaction, including confidentiality information.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field Details
AccountId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The ID of the account related to the customer who attended the client interaction.
Relationship Name
Account
Relationship Type
Lookup
Refers To
Account
ConfidentialityType
Type
picklist
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Specifies the level of confidentiality of the information that's recorded in this interaction summary.
Possible values are:
  • Confidential
  • Public
InteractionId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The client interaction related to the interaction summary.
Relationship Name
Interaction
Relationship Type
Lookup
Refers To
Interaction
InteractionPurpose
Type
picklist
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Specifies the purpose of the client interaction.
Possible values are:
  • Deal Execution
  • Meet and Greet
  • Quarterly Check-In
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp for when the current user last viewed a record related to this record.
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed.
MeetingNotes
Type
textarea
Properties
Create, Nillable, Update
Description
The detailed record of what transpired during the client interaction.
MeetingNotesStatus
Type
picklist
Properties
Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description
Specifies the status of the meeting notes. Available in API version 61.0 and later.
Possible values are:
  • No
  • Yes
Name
Type
string
Properties
Create, Filter, Group, idLookup, Sort, Update
Description
Required. The title of the interaction summary, capturing the summary of the interaction.
NextSteps
Type
textarea
Properties
Create, Nillable, Update
Description
The next steps that were decided during the interaction.
Offering
Type
multipicklist
Properties
Create, Filter, Nillable, Update
Description
The offerings that were discussed in the client interaction.
Possible values are:
  • Debt Capital Markets
  • Equity Capital Markets
  • Mergers and Acquisitions Advisory
OwnerId
Type
reference
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
The ID of the record owner.
Relationship Name
Owner
Relationship Type
Lookup
Refers To
Group, User
PartnerAccountId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The ID of the account related to the partner who attended the client interaction.
Relationship Name
Partner Account
Relationship Type
Lookup
Refers To
Account
RelatedRecordId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The name of the record such as an opportunity associated with a client interaction.
This is a polymorphic relationship field.
Relationship Name
RelatedRecord
Relationship Type
Lookup
Refers To
  • Application Form - Available in API version 62.0 and later
  • Benefit Assignment
  • Care Plan
  • Case
  • Case Participant
  • Contact
  • Complaint Participant
  • Goal Assignment
  • Opportunity
  • Public Complaint
  • Referral
  • Service Appointment
  • Visit
Status
Type
picklist
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Specifies the status of the interaction summary.
Possible values are:
  • Draft
  • Published

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

InteractionSummaryFeed
Feed tracking is available for the object.
InteractionSummaryHistory
History is available for tracked fields of the object.
InteractionSummaryOwnerSharingRule
Sharing rules are available for the object.
InteractionSummaryShare
Sharing is available for the object.