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AssignmentRule

Represents an assignment rule associated with a Case or Lead.

Supported Calls

describeSObjects(), query(), retrieve(), search()

Special Access Rules

This object is read only. Assignment rules are created, configured, and deleted in the user interface.
Customer Portal users can’t access this object.

Fields

Field	Details
Active	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether this assignment rule is active (`true`) or not (`false`).
Name	Type string Properties Filter, Group, Nillable, Sort Description Name of this assignment rule.
SobjectType	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description Type of assignment rule—Case or Lead.

Usage

Before creating or updating a new Case or Lead, a client application can query (by name) the AssignmentRule to obtain the ID of the assignment rule to use, and then assign that ID to the assignmentRuleId field of the AssignmentRuleHeader. The AssignmentRuleHeader can be set using either SOAP API or REST API.

Assignment rules can also be specified when creating or upserting Case or Lead objects via the Bulk API or the Bulk 2.0 API.

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Object Reference for the Salesforce Platform