Object Reference for the Salesforce Platform
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CallCtrAgentFavTrfrDest
Represents a transfer destination that has been marked (starred) as a
favorite in the Omni-Channel softphone by a contact center agent for voice call
transfers. This object is available in API version 55.0 and later.
To see a list of transfer destinations that have been marked as favorites in the Omni-Channel softphone, add a participant to the call, click the Phone tab, and select Favorite from the Filter dropdown menu. Examples of transfer destination types include agents, contacts, directories, flows, and queues.
Supported Calls
create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()
Fields
| Field | Details |
|---|---|
| AgentId |
|
| CallCenterId |
|
| Name |
|
| OwnerId |
|
| TransferDestination |
|