CallCtrAgentFavTrfrDest

Represents a transfer destination that has been marked (starred) as a favorite in the Omni-Channel softphone by a contact center agent for voice call transfers. This object is available in API version 55.0 and later.

To see a list of transfer destinations that have been marked as favorites in the Omni-Channel softphone, add a participant to the call, click the Phone tab, and select Favorite from the Filter dropdown menu. Examples of transfer destination types include agents, contacts, directories, flows, and queues.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Fields

Field Details
AgentId
Type
reference
Properties
Create, Filter, Group, Sort, Update
Description
The unique ID of the contact center agent who marked the transfer destination as a favorite.
This field is a relationship field.
Relationship Name
Agent
Relationship Type
Lookup
Refers To
User
CallCenterId
Type
reference
Properties
Create, Filter, Group, Sort, Update
Description
The unique ID of the contact center from where the agent starred the transfer destination as a favorite.
This field is a relationship field.
Relationship Name
CallCenter
Relationship Type
Lookup
Refers To
CallCenter
Name
Type
string
Properties
Create, Filter, Group, idLookup, Sort, Update
Description
The name of the transfer destination record that’s marked as a favorite.
OwnerId
Type
reference
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
The unique ID of the user who owns this object.
This field is a polymorphic relationship field.
Relationship Name
Owner
Relationship Type
Lookup
Refers To
Group, User
TransferDestination
Type
string
Properties
Create, Filter, Group, Sort, Update
Description
The unique ID of the transfer destination that’s marked as a favorite. This is an external ID.