Object Reference for the Salesforce Platform
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CaseSubjectParticle
Represents the Social Business Rules custom format for the Case
Subject field on cases created from inbound social posts. This object is
available in API version 41.0 and later.
Supported Calls
create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()
Fields
| Field | Details |
|---|---|
| DeveloperName |
|
| Index |
|
| Language |
|
| MasterLabel |
|
| TextField |
|
| Type |
|
Usage
In the Salesforce UI, case subjects are brief descriptions of cases. They are what agents see on cases first. Social Business Rules specify the brief descriptions of cases created from social posts. Using CaseSubjectParticle objects you can build your own case subject format, where each object represents a social post's component. For example, combining CaseSubjectParticle objects with components for types MessageType, RealName, and SocialNetwork results in "Tweet Customer123 Twitter".