CaseTeamTemplateRecord

The CaseTeamTemplateRecord object is a linking object between the Case and CaseTeamTemplate objects. To assign a predefined case team to a case (customer inquiry), create a CaseTeamTemplateRecord record and point the ParentId to the case and the TeamTemplateId to the predefined case team.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

As of Spring ’20 and later, only users with read access to the Case object can access this object.

Fields

Field Details
ParentId
Type
reference
Properties
Create, Filter, Group, Sort
Description
The ID of the case with which the case team template record is associated.
This is a relationship field.
Relationship Name
Parent
Relationship Type
Lookup
Refers To
Case
TeamTemplateId
Type
reference
Properties
Create, Filter, Group, Sort
Description
The ID of the predefined case team with which the case team template record is associated.
This is a relationship field.
Relationship Name
TeamTemplate
Relationship Type
Lookup
Refers To
CaseTeamTemplate