No Results

Search Tips:

Please consider misspellings
Try different search keywords

CaseTeamTemplateRecord

The CaseTeamTemplateRecord object is a linking object between the Case and CaseTeamTemplate objects. To assign a predefined case team to a case (customer inquiry), create a CaseTeamTemplateRecord record and point the ParentId to the case and the TeamTemplateId to the predefined case team.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

As of Spring ’20 and later, only users with read access to the Case object can access this object.

Fields

Field	Details
ParentId	Type reference Properties Create, Filter, Group, Sort Description The ID of the case with which the case team template record is associated. This is a relationship field. Relationship Name Parent Relationship Type Lookup Refers To Case
TeamTemplateId	Type reference Properties Create, Filter, Group, Sort Description The ID of the predefined case team with which the case team template record is associated. This is a relationship field. Relationship Name TeamTemplate Relationship Type Lookup Refers To CaseTeamTemplate

Login

Products

Experiences

Agentforce

CRM Products

Industries

Small Business

Data

Salesforce Platform

Customer Success

Partner Apps & Experts

Discover the #1 AI CRM

Discover the #1 AI CRM

Automotive

Communications

Engineering, Construction & Real Estate

Consumer Goods

Education

Energy & Utilities

Financial Services

Healthcare & Life Sciences

Manufacturing

Media

Nonprofit

Professional Services

Public Sector

Retail

Technology

Travel, Transportation & Hospitality

Explore Salesforce for industries.

Explore Salesforce for industries.

Customer Stories

Salesforce on Salesforce Stories

Trailblazer Stories

Explore success stories.

Explore success stories.

Learning on Trailhead

Events

Resources

Blogs

Become a Trailblazer.

Become a Trailblazer.

Help & Documentation

Communities

Services & Plans

Account Management

Questions? We can help.

Questions? We can help.

About Salesforce

Our Values

Our Impact

Careers

Newsroom

Legal

More Salesforce Brands

Hear our story.

Hear our story.

Events

Original Series

My List

Explore Salesforce+.

Explore Salesforce+.

Login

Products

Experiences

Contact Us

By phone

Online

Products

Experiences

Developer Centers

Salesforce Platform

Industries

Resources

Developer Tools

Build Skills

Extend Salesforce

Stay Up To Date

Community

Object Reference for the Salesforce Platform