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ConversationContextEntry

Represents the context of a message or an event in the chat history between an agent and a messaging user. This object is available in API version 47.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

As of Summer ’20 and later, only authenticated internal and external users can access this object.

Fields

Field	Details
ConversationContextEntryName	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The autogenerated number of the entry.
CustomDetailContextKey	Type textarea Properties Create, Nillable Description The key or name of the pre-chat field specified by the admin in the pre-chat implementation, for example, `customer_email`.
CustomDetailContextValue	Type textarea Properties Create, Nillable Description The value entered in the pre-chat field by a user before starting the chat.
ParentId	Type reference Properties Create, Filter, Group, Sort Description The Conversation ID this entry is associated with.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

ConversationContextChangeEvent (API version 62.0): Change events are available for the object.

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Object Reference for the Salesforce Platform