| AwsAccountKey |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The 12-digit AWS subaccount ID that’s automatically provisioned
for you when Service Cloud Voice was turned on. Available in API
version 55.0 and later.
-
Applies to the following implementation:
- Service Cloud Voice with Amazon Connect
|
| AwsRootEmail |
- Type
- email
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The email address used by Salesforce to create the root user for
the provisioned AWS subaccount when Service Cloud Voice was turned
on. Available in API version 55.0 and later.
-
Applies to the following implementation:
- Service Cloud Voice with Amazon Connect
|
| AwsTenantVersion |
- Type
- double
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The version number of the SVCTenantStack AWS CloudFormation stack
that’s deployed. The stack is deployed in AWS region "us-east-1".
Available in API version 55.0 and later.
-
Applies to the following implementation:
- Service Cloud Voice with Amazon Connect
|
| agentSSOSupported |
- Type
- boolean
- Properties
- Create, Filter, Group, Update
- Description
- If set to true, agents can
single sign-on (SSO) into their contact center using Salesforce as
the identity provider (IdP). Behind the scenes, Salesforce is used
as the SAML IdP in the Single Sign-On connected app for the contact
center. If set to false, an
IdP other than Salesforce is used or an IdP isn’t used at all. The
default value is false.
- If this value is set to false
and you want to use Salesforce as the IdP for your contact center,
set this value and the namedCredentialSupported value to true and configure the service_cloud_voice.PartnerSSO
interface in your Apex integration class.
-
Available in API version 53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| BridgeComponent |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The Lightning component used to communicate between the telephony
or messaging system and other Lightning components.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| CapabilitiesSupportsIntelligence |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- If set to true, Salesforce
ingests real-time signals sent from a partner telephony system. If
set to false, Salesforce
doesn't ingest real-time intelligence signals from a partner
telephony system. The default value is false. Available in API version 59.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
|
| CapabilitiesSupportsKeyProvisioning |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- If set to true, Salesforce
has permission to automatically provision public keys to contact
centers. The default value is false.
-
Available in API version 54.0 and later.
-
Applies to the following implementation:
- Service Cloud Voice with Partner Telephony
|
| CapabilitiesSupportsPartnerPhoneNumbers |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- If set to true, Salesforce
has permission to access relevant agents’ phone numbers while
configuring contact center channels. The default value is false.
-
Available in API version 54.0 and later.
-
Applies to the following implementation:
- Service Cloud Voice with Partner Telephony
|
| CapabilitiesSupportsQueueManagement |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- If set to true, support queue
management. The default value is false. Available in API version 56.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
|
CapabilitiesSupportsUnifiedRouting (Beta) |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- Indicates whether unified routing is supported (true) or not supported (false) for inbound voice calls in
voice channels. The default value is false. Once this value is set to true, it can’t be changed to
false.
- Available in API version 63.0 and later.
- Applies to the following implementation:
-
- Service Cloud Voice with Partner Telephony
|
| ClientAuthMode |
- Type
- picklist
- Properties
- Create, Filter, Group, Restricted picklist, Sort, Update
- Description
- The client authentication mode.
- Possible values are:
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
|
| ConnectorUrl |
- Type
- url
- Properties
- Create, Filter, Group, Sort, Update
- Description
- The URL that hosts your Service Cloud Voice or Bring Your Own
Channel for CCaaS connector. This value could be a Visualforce page
or a public URL.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| customConfig |
- Type
- CustomEntityDefinition
- Properties
- Create, Filter, Group, Update
- Description
- The foreign key to the CustomEntityDefinition, which contains
partner-specific custom settings. Available in API version 53.0 and
later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| CustomIconId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- ID of the static resource used to identify the contact center
integration, such as a Contact Center as a Service (CCaaS) provider
logo. The static resource must be in SVG format. This field is
optional. Available in API version 62.0 and later.
- This field is a relationship field.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Bring Your Own Channel for CCaaS
- This field is a relationship field.
- Relationship Name
- CustomIcon
- Refers To
- StaticResource
|
| CustomLoginUrl |
- Type
- url
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The URL that hosts your telephony system or CCaaS system login
page.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| DeveloperName |
- Type
- string
- Properties
- Create, Filter, Group, Sort, Update
- Description
- The unique name of the object in the API.
-
Only users with View DeveloperName or View Setup and
Configuration permissions can view, group, sort, and filter this
field.
|
| IsTaxCompliant |
- Type
- string
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Indicates whether the Amazon tax settings for the AWS subaccount
provisioned for Service Cloud Voice have been confirmed (true). The default value is false. Available in API version
55.0 and later.
Applies to the following implementation:
- Service Cloud Voice with Amazon Connect
|
| einsteinConversationInsights Supported |
- Type
- boolean
- Properties
- Create, Filter, Group, Update
- Description
- If set to true, Einstein
Conversation Insights is turned on. The default value is false. Available in API version
53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
|
| integrationClass |
- Type
- ApexClass
- Properties
- Create, Filter, Group, Update
- Description
- The foreign key to the partner Apex class implementing supported
interfaces. Available in API version 53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| IntegrationClassName |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- Deprecated in API version 53.0. Don't set this field. Instead, use
integrationClass.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
|
| keyProvisioningSupported |
- Type
- boolean
- Properties
- Create, Filter, Group, Update
- Description
- If set to true, key
provisioning and renewal are automated. The default value is
false. Available in API
version 54.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
|
| Language |
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group, Nillable, Restricted
picklist, Sort, Update
- Description
- The language of the master label (MasterLabel) in the user interface.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| MasterLabel |
- Type
- string
- Properties
- Create, Filter, Group, Sort, Update
- Description
- The partner vendor's display name as it appears in the UI. This
name appears in several places in the UI, so include the partner
vendor name for easy identification. For Service Cloud Voice, this
label also represents the telephony provider name in the contact
center record.
- For Service Cloud Voice with Amazon Connect, this field is always
set to Service Cloud
Voice.
|
| namedCredential |
- Type
- Named Credential
- Properties
- Create, Filter, Group, Update
- Description
- A sample-named credential that can be used for Apex callouts to
the partner system. Available in API version 53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| namedCredentialSupported |
- Type
- boolean
- Properties
- Create, Filter, Group, Update
- Description
- If set to true and if
supported by the partner telephony, then prescriptive setup through
a named credential is enabled allowing server-to-server
communication with a named credential. Available in API version
53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| NamespacePrefix |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- The namespace prefix that’s associated with this object.
-
Applies to the following implementations:
- Service Cloud Voice with Amazon Connect
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| partnerContactCenterList Supported |
- Type
- boolean
- Properties
- Create, Filter, Group, Update
- Description
- If set to true, enables the
customer to select one contact center from a list of multiple
contact centers to connect with Salesforce. The default value is
false. Available in API
version 53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| partnerPhoneNumbersSupported |
- Type
- boolean
- Properties
- Create, Filter, Group, Update
- Description
- If set to true, displays a
list of phone numbers used to create contact center channels. The
default value is false.
Available in API version 54.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
|
| partnerTransfer DestinationsSupported |
- Type
- boolean
- Properties
- Create, Filter, Group, Update
- Description
- If set to true, allows
Salesforce to fetch contact center queues so that Salesforce and
contact center queues can be mapped. The default value is false. Available in API version
53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| ServerAuthMode |
- Type
- picklist
- Properties
- Create, Filter, Group, Restricted picklist, Sort, Update
- Description
- Deprecated in API 53.0. Server authentication mode. Set this value
to None.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
|
| TelephonySettingsComponent |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The name of the Lightning Web Component (LWC) that is used to
display additional agent settings in the Omni-Channel widget. This
value is in the format mynamespace:componentName, where mynamespace is the namespace
associated with the Service Cloud Voice package that was created,
and componentName is the FQDN
of the Lightning component.
-
Available in API version 54.0 and later.
-
Applies to the following implementation:
- Service Cloud Voice with Partner Telephony
|
|
universalCallRecording
AccessSupported |
- Type
- boolean
- Properties
- Create, Filter, Group, Update
- Description
- If set to true, Universal
Call Recording Access is turned on. The default value is false.
- If this value is set to false
and you want to turn on Universal Call Recording, set this value to
true and configure the
service_cloud_voice.RecordingMediaProvider interface in
your Apex integration class.
-
Available in API version 54.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
|
| userSyncingSupported |
- Type
- boolean
- Properties
- Create, Filter, Group, Update
- Description
- If set to true, supports
automated user syncing whenever a user is added to or removed from
a contact center. The default value is false. Available in API version 53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| vendorType |
- Type
- picklist
- Properties
- Create, Filter, Group, Update
- Description
- The Service Cloud feature the partner vendor supports.
Possible
values are:
-
Amazon_Connect
— For Service Cloud Voice with Amazon Connect.
-
BringYourOwnChannelPartner — For Bring
Your Own Channel for Messaging. Available in API version
60.0 and later.
-
BringYourOwnContactCenter — For Bring
Your Own Channel for Contact Center as a Service (CCaaS).
Available in API version 60.0 and later.
-
ServiceCloudVoicePartner — For Service
Cloud Voice with Partner Telephony or Service Cloud Voice
with Partner Telephony from Amazon Connect.
If you're inserting or updating the record, this field must
be set. Available in API version 53.0 and later.
|
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