| ActualElapsedTimeInDays |
- Type
- double
- Properties
- Filter, Nillable, Sort
- Description
- The number of days that it took to complete a milestone.
(Elapsed Time) – (Stopped Time) = (Actual Elapsed
Time)
To display this field,
select Enable stopped time and actual elapsed
time on the Entitlement Settings page and add
the field to the object milestone page
layout.
|
| ActualElapsedTimeInHrs |
- Type
- double
- Properties
- Filter, Nillable, Sort
- Description
- The number of hours that it took to complete a
milestone. (Elapsed Time) – (Stopped Time) = (Actual
Elapsed Time)
To display this field, select
Enable stopped time and actual elapsed time
on the Entitlement Settings page and add the field
to the object milestone page layout.
|
| ActualElapsedTimeInMins |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The number of minutes that it took to complete a
milestone. (Elapsed Time) – (Stopped Time) = (Actual
Elapsed Time)
To display this field, select
Enable stopped time and actual elapsed time
on the Entitlement Settings page and add the field
to the object milestone page layout.
|
| BusinessHoursId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The business hours on the milestone. If business hours
aren’t specified, the entitlement process business hours
are used. If business hours are also not specified on
the entitlement process, the business hours on the
record are used.
|
| CompletionDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort, Update
- Description
- The date and time the milestone was completed.
|
| CurrencyIsoCode |
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group, Nillable,
Restricted picklist, Sort, Update
- Description
- Available only for orgs with the multicurrency feature
enabled. Contains the ISO code for any currency allowed
by the organization.
|
| ElapsedTimeInDays |
- Type
- double
- Properties
- Filter, Nillable, Sort
- Description
- The number of days it took to complete a milestone,
including time during which the milestone was stopped.
Automatically calculated to include the business hours
on the record. Elapsed time is calculated only after the
Completion Date field is populated. (Elapsed Time) –
(Stopped Time) = (Actual Elapsed Time).
|
| ElapsedTimeInHrs |
- Type
- double
- Properties
- Filter, Nillable, Sort
- Description
- The number of hours it took to complete a milestone,
including time during which the milestone was stopped.
Automatically calculated to include the business hours
on the record. Elapsed time is calculated only after the
Completion Date field is populated. (Elapsed Time) –
(Stopped Time) = (Actual Elapsed Time).
|
| ElapsedTimeInMins |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The number of minutes it took to complete a milestone,
including time during which the milestone was stopped.
Automatically calculated to include the business hours
on the record. Elapsed time is calculated only after the
Completion Date field is populated. (Elapsed Time) –
(Stopped Time) = (Actual Elapsed Time).
|
| IsCompleted |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Green checkmark icon that indicates a milestone completion.
|
| IsViolated |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Red exclamation point icon that indicates a milestone violation.
|
| MilestoneTypeId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
-
The ID of the milestone (for instance, First
Response).
|
| Name |
- Type
- string
- Properties
- Filter, Group, Sort, Update
- Description
- The name of the milestone.
|
| ParentEntityId |
- Type
- reference
- Properties
- Filter, Group, Sort
- Description
- The ID of the record—for example, a work
order—that contains the milestone.
|
| SlaProcessId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The entitlement process associated with the
milestone.
|
| StartDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort, Update
- Description
- The date and time that milestone tracking started.
|
| StoppedTimeInDays |
- Type
- double
- Properties
- Filter, Nillable, Sort
- Description
- The number of days that an agent has been blocked from
completing a milestone. For example, an agent may be
waiting for a customer to reply with more
information.
To display this field, select
Enable stopped time and actual elapsed time
on the Entitlement Settings page and add the field
to the object milestone page layout.
|
| StoppedTimeInHrs |
- Type
- double
- Properties
- Filter, Nillable, Sort
- Description
- The number of hours that an agent has been blocked from
completing a milestone. For example, an agent may be
waiting for a customer to reply with more
information.
To display this field, select
Enable stopped time and actual elapsed time
on the Entitlement Settings page and add the field
to the object milestone page layout.
|
| StoppedTimeInMins |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The number of minutes that an agent has been blocked
from completing a milestone. For example, an agent may
be waiting for a customer to reply with more
information.
To display this field, select
Enable stopped time and actual elapsed time
on the Entitlement Settings page and add the field
to the object milestone page layout.
|
| TargetDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The date and time to complete the milestone.
|
| TargetResponseInDays |
- Type
- double
- Properties
- Filter, Nillable, Sort
- Description
- The number of days to complete the milestone. Automatically calculated to include
the business hours on the record.
|
| TargetResponseInHrs |
- Type
- double
- Properties
- Filter, Nillable, Sort
- Description
- The number of hours to complete the milestone.
Automatically calculated to include the business hours
on the record.
|
| TargetResponseInMins |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The number of minutes to complete the milestone.
Automatically calculated to include the business hours
on the record.
|
| TimeRemainingInDays |
- Type
- string
- Properties
- Filter, Nillable, Sort
- Description
- The days that remain before a milestone violation.
Automatically calculated to include the business hours
on the record.
|
| TimeRemainingInHrs |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- The hours that remain before a milestone violation.
Automatically calculated to include the business hours
on the record.
|
| TimeRemainingInMins |
- Type
- string
- Properties
- Group, Nillable, Sort
- Description
- The minutes that remain before a milestone violation.
Automatically calculated to include the business hours
on the record.
|
| TimeSinceTargetInDays |
- Type
- string
- Properties
- Filter, Nillable, Sort
- Description
- The days that have elapsed since a milestone violation.
Automatically calculated to include the business hours
on the record.
|
| TimeSinceTargetInHrs |
- Type
- string
- Properties
- Filter, Nillable, Sort
- Description
- The hours that have elapsed since a milestone violation.
Automatically calculated to include the business hours
on the record.
|
| TimeSinceTargetInMins |
- Type
- string
- Properties
- Group, Nillable, Sort
- Description
- The minutes that have elapsed since a milestone
violation. Automatically calculated to include the
business hours on the record.
|
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