No Results

Search Tips:

Please consider misspellings
Try different search keywords

JobProfileQueueGroup

JobProfileQueueGroup defines the mapping between Queue and JobProfile and configurations for capacity plans in Workforce Engagement. This object is available in API version 53.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update(), upsert()

Special Access Rules

Org must have the Workforce Engagement, Workforce Engagement Configuration, and Omni org preferences enabled. User must have the Workforce Engagement Analyst or Planner user permission set.

Fields

Field	Details
AnswerTime	Type int Properties Create, Filter, Group, Sort, Update Description The answer time (in seconds) for a specific group.
CapacityPerJobProfile	Type int Properties Create, Filter, Group, Sort, Update Description The max number of work units that an agent can handle for a specific job profile.
GroupCapacity	Type int Properties Create, Filter, Group, Sort, Update Description The distributed number of work units among groups to which a specific job profile is associated.
GroupId	Type reference Properties Create, Filter, Group, Sort, Update Description Identifies the group or queue record. This is a relationship field. Relationship Name Group Relationship Type Lookup Refers To Group
JobProfileId	Type reference Properties Create, Filter, Group, Sort, Update Description Identifies the job profile record. This is a relationship field. Relationship Name JobProfile Relationship Type Lookup Refers To JobProfile
JobProfileShrinkage	Type double Properties Create, Filter, Sort, Update Description The shrinkage for a specific job profile.
Priority	Type int Properties Create, Filter, Group, Sort, Update Description The priority of a group per job profile.
ServiceLevelAgreementPerc	Type double Properties Create, Filter, Sort, Update Description The expected SLA percentage for a specific group.
WorkType	Type picklist Properties Create, Defaulted on create, Filter, Group, Restricted picklist, Sort, Update Description A type of group, indicating whether a queue is synchronous or asynchronous. Possible values are: `A`—Async `S`—Sync The default value is 'S'.

Login

Products

Experiences

Agentforce

CRM Products

Industries

Small Business

Data

Salesforce Platform

Customer Success

Partner Apps & Experts

Discover the #1 AI CRM

Discover the #1 AI CRM

Automotive

Communications

Engineering, Construction & Real Estate

Consumer Goods

Education

Energy & Utilities

Financial Services

Healthcare & Life Sciences

Manufacturing

Media

Nonprofit

Professional Services

Public Sector

Retail

Technology

Travel, Transportation & Hospitality

Explore Salesforce for industries.

Explore Salesforce for industries.

Customer Stories

Salesforce on Salesforce Stories

Trailblazer Stories

Explore success stories.

Explore success stories.

Learning on Trailhead

Events

Resources

Blogs

Become a Trailblazer.

Become a Trailblazer.

Help & Documentation

Communities

Services & Plans

Your Account

Questions? We can help.

Questions? We can help.

About Salesforce

Our Values

Our Impact

Careers

Newsroom

Legal

More Salesforce Brands

Hear our story.

Hear our story.

Events

Original Series

My List

Explore Salesforce+.

Explore Salesforce+.

Login

Products

Experiences

Contact Us

By phone

Online

Products

Experiences

Developer Centers

Salesforce Platform

Industries

Resources

Developer Tools

Build Skills

Extend Salesforce

Stay Up To Date

Community

Object Reference for the Salesforce Platform