JobProfileQueueGroup

JobProfileQueueGroup defines the mapping between Queue and JobProfile and configurations for capacity plans in Workforce Engagement. This object is available in API version 53.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update(), upsert()

Special Access Rules

Org must have the Workforce Engagement, Workforce Engagement Configuration, and Omni org preferences enabled. User must have the Workforce Engagement Analyst or Planner user permission set.

Fields

Field Details
AnswerTime
Type
int
Properties
Create, Filter, Group, Sort, Update
Description
The answer time (in seconds) for a specific group.
CapacityPerJobProfile
Type
int
Properties
Create, Filter, Group, Sort, Update
Description
The max number of work units that an agent can handle for a specific job profile.
GroupCapacity
Type
int
Properties
Create, Filter, Group, Sort, Update
Description
The distributed number of work units among groups to which a specific job profile is associated.
GroupId
Type
reference
Properties
Create, Filter, Group, Sort, Update
Description
Identifies the group or queue record.
This is a relationship field.
Relationship Name
Group
Relationship Type
Lookup
Refers To
Group
JobProfileId
Type
reference
Properties
Create, Filter, Group, Sort, Update
Description
Identifies the job profile record.
This is a relationship field.
Relationship Name
JobProfile
Relationship Type
Lookup
Refers To
JobProfile
JobProfileShrinkage
Type
double
Properties
Create, Filter, Sort, Update
Description
The shrinkage for a specific job profile.
Priority
Type
int
Properties
Create, Filter, Group, Sort, Update
Description
The priority of a group per job profile.
ServiceLevelAgreementPerc
Type
double
Properties
Create, Filter, Sort, Update
Description
The expected SLA percentage for a specific group.
WorkType
Type
picklist
Properties
Create, Defaulted on create, Filter, Group, Restricted picklist, Sort, Update
Description
A type of group, indicating whether a queue is synchronous or asynchronous.
Possible values are:
  • A—Async
  • S—Sync
The default value is 'S'.