JobProfileQueueGroup
JobProfileQueueGroup defines the mapping between Queue and JobProfile and
configurations for capacity plans in Workforce Engagement. This object is available in
API version 53.0 and later.
Supported Calls
create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update(), upsert()
Special Access Rules
Org must have the Workforce Engagement, Workforce
Engagement Configuration, and Omni org preferences enabled. User must have the Workforce
Engagement Analyst or Planner user permission set.
Fields
Field | Details |
---|---|
AnswerTime |
|
CapacityPerJobProfile |
|
GroupCapacity |
|
GroupId |
|
JobProfileId |
|
JobProfileShrinkage |
|
Priority |
|
ServiceLevelAgreementPerc |
|
WorkType |
|