Provides certain statistics related to the number of views for the
specified article across all article types. The view count statistics are for published
and archived articles only. View counts for draft articles aren’t tracked. This object is
read-only and available in API version 20.0 and later.
Knowledge__ViewStat is derived from this object.
Supported Calls
describeSObjects(), query(), retrieve()
Special Access Rules
Knowledge must be enabled in your org. Users must have access to the published and archived
versions of an article to retrieve its views. For more information on published and archived
article versions, see the PublishStatus field in
KnowledgeArticleVersion.
Fields
| Channel |
- Type
- picklist
- Properties
- Filter, Group, Restricted picklist, Sort
- Description
- The
channel where the article is viewed:
-
AllChannels for article views
across all channels.
-
App for the internal Salesforce
Knowledge application.
-
Pkb for article views in the public
knowledge base.
-
Csp for Customer Portal.
-
Prm for article view in partner
portal.
|
| NormalizedScore |
- Type
- double
- Properties
- Filter, Nillable, Sort
- Description
- Article's weighted views in the selected channel. The article with most
views has a score of 100. Other article views are then calculated relative to
this highest view score. For example, if the best read article has 2000 views
and another has 1000. The first one gets a score of 100 while the second gets
50.
|
| ParentId |
- Type
- reference
- Properties
- Filter, Group, Sort
- Description
- ID of the viewed article. This corresponds to a KnowledgeArticle
record.
|
| ViewCount |
- Type
- int
- Properties
- Filter, Group, Sort
- Description
-
The number of unique views a published or archived
article has received in the selected channel. An article with a high
number of views may not always have a high normalized score. The normalized
score for an article is calculated based on views over time, with more recent
views earning a higher score. This field is available in API version 27.0 and
later.
|
Usage
Use this object to query or retrieve certain statistics for article views.
Alternatively, client applications can use the article type API
Name followed by __ViewStat to query or
retrieve most viewed articles from a specific article type.
SOQL Samples
The following SOQL clause uses KnowledgeArticleViewStat to query all the article views in
Salesforce Knowledge and return the related articles:
SELECT Id, NormalizedScore, Parent.Id
FROM KnowledgeArticleViewStat where Channel = 'App'
ORDER BY NormalizedScore
Use the following clause to restrict your query to Offer articles for the Offer article type:
SELECT Id, NormalizedScore, Parent.Id
FROM Offer__ViewStat where Channel = 'App'
ORDER BY NormalizedScore
j