| AgentId |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort
- Description
- The ID of the agent associated with the event.
|
| Detail |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort
- Description
- Details associated with the event.
|
| LastReferencedDate |
- Type
- date
- Properties
- Filter, Nillable, Sort, Update
- Description
- The timestamp when the current user last accessed this record, a record related to
this record, or a list view.
|
| LastViewedDate |
- Type
- date
- Properties
- Filter, Nillable, Sort, Update
- Description
- The timestamp when the current user last viewed this record or list view. If this
value is null, the user might have only accessed this record or list view
(LastReferencedDate) but not viewed it.
|
| LiveChatTranscriptId |
- Type
- reference
- Properties
- Create, Filter, Group, Sort
- Description
- The ID of the live chat transcript associated with the event.
|
| Name |
- Type
- string
- Properties
- Autonumber, Defaulted on create, Filter, idLookup, Sort
- Description
- The name of the event.
|
| Time |
- Type
- dateTime
- Properties
- Create, Filter, Sort
- Description
- The time at which the event happened.
|
| Type |
- Type
- picklist
- Properties
- Create, Filter, Group, Restricted picklist, Sort
- Description
- The kind of event that occurred.
-
Accept—Accepted
-
AgentBlocked—Blocked by Agent
-
AlertCriticalWaitChat—Critical Wait
Alert Time Reached
-
CancelBlocked—Cancel (Blocked)
-
CancelNoAgent—Cancel (No Agent)
-
CancelNoQueue—Cancel (No Queue)
-
CancelVisitor—Canceled by Visitor
-
ChasitorIdleTimeout—Visitor Idle
Time-Out
-
ChasitorIdleTimeoutWarningCleared—Visitor Idle Time-Out Warning
Cleared
-
ChasitorIdleTimeoutWarningTriggered—Visitor Idle Time-Out Warning
Appeared
-
ChatRequest—Chat Requested
-
ChatResumedAfterTransfer—Chat
resumed
-
ChatbotEndChat—Chatbot end chat
-
ChatbotEndedChatByAction—Conversation
ended by automated action
-
ChatbotEstablished—Accepted by
Chatbot
-
ChatbotNotEstablished—Chatbot Request
Failed
-
ChoiceRoute—Routed (Choice)
-
ClearCriticalWaitChat—Critical Wait
Alert Cleared
-
ConferenceRequest—Chat Conference
Requested
-
ConferenceRequestCanceled—Chat
Conference Canceled
-
ConferenceRequestDeclined—Chat
Conference Declined
-
ConnectionTimeout—Visitor connection
timed out. Available in API version 38.0 and later.
-
ConnectionWarning—Warning that visitor
hasn't been connected for some time and that the connection times out soon. Available
in API version 38.0 and later.
-
DeclineManual—Decline (Manual)
-
DeclineTimeout—Decline (Timeout)
-
EndAgent—Ended by Agent
-
EndVisitor—Ended by Visitor
-
Enqueue—Queued
-
FileCanceledAgent—File Transfer
Canceled by Agent
-
FileCanceledChasitor—File Transfer
Canceled by Visitor
-
FileTransferFailure—File Transfer
Failure
-
FileTransferRequested—File Transfer
Requested by Agent
-
FileTransferSuccess—File Transfer
Success
-
FileTransferToChasitor—File Transfer
Initiated by Agent
-
FlagLoweredAgent—Flag Lowered by
Agent
-
FlagLoweredSupervisor—Flag Lowered by
Supervisor
-
FlagRaised—Flag Raised
-
LeaveAgent—Agent Left
-
LeaveVisitor—Visitor Left
-
OperatorJoinedConference—Agent Joined
Conference
-
OperatorLeftConference—Agent Left
Conference
- Other
-
PushAssignment—Routed (Push)
-
SensitiveDataAgent—Sensitive data
blocked (Agent)
-
SensitiveDataSupervisor—Sensitive data
blocked (Supervisor)
-
SensitiveDataVisitor—Sensitive data
blocked (Visitor)
-
Transfer—Transfer Accepted
-
TransferCancelled—Transfer Request
Canceled
-
TransferDeclined—Transfer Request
Declined
-
TransferRequest—Transfer Requested
-
TransferToBotFailed—Transfer to bot
failed
-
TransferToButtonFailed—Transfer to
button failed
-
TransferToQueueFailed—Transfer to queue
failed
-
TransferredToBot—Transferred to
bot
-
TransferredToButton—Transferred to
button
-
TransferredToQueue—Transferred to
queue
-
TransferredToSbrSkill—Transferred to
skill
-
TransferredToSbrSkillFailed—Transfer to
skill failed
- Unassigned
|
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